The Assistant works in partnership with the housing sector and community agencies to ensure that those in need of affordable housing are able to access a range of options for assistance with housing.
Provides direct customer service and support in the daily operations of the department’s programs, products and service delivery, which includes The Housing Registry, delivering targeted rent subsidy and other rental assistance programs, the BC Home Owner Mortgage and Equity Partnership program, the Home Adaptations for Independence program, and the rent calculation and confirmation process for rent-geared-to-income housing.
Applications Assistants are required to work cooperatively in a team environment and be knowledgeable in all Applicant Services’ program areas and are assigned work as required based on changing business needs and priorities.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
High school diploma plus post-secondary courses in office systems and procedures, business administration, or customer service.
Minimum three years’ experience in an office environment, with at least one year of experience providing detailed information to the public. Prior experience providing direct customer service to the public in a contact centre or comparable environment is an asset.
Or an equivalent combination of education, training, and experience acceptable to the Employer.
KNOWLEDGE, SKILLS AND ABILITIES:
Sound understanding of affordable housing programs and housing clientele.
Sound knowledge of general office procedures and systems.
Working knowledge of government and community agencies and the services they provide.
Working knowledge of computer applications including MS Word, Excel, and Outlook, and ability to manoeuvre between applications with ease.
Solid command of English grammar, spelling and punctuation.
Strong conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
Strong analytical, mathematical, and problem-solving skills.
Detail oriented with ability to maintain quality standards.
Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility.
Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
Ability to multi-task in a fast paced environment.
Ability to work independently, and to contribute and co-operate in a team environment.
Ability to type 40 words per minute.
Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
Please review the Job Description prior to applying
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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference. If you require accommodations at any point during the application and hiring process, please contact firstname.lastname@example.org.
We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.