Santé Circle Health Inc. is seeking an organized and detail-oriented Occupational Health Services Co-ordinator to support the coordination and delivery of occupational health services.
The Occupational Health Services Coordinator is responsible for coordinating occupational health referrals from intake through to completion, ensuring files are managed accurately, efficiently, and in alignment with client contracts and service level expectations. This role requires strong administrative coordination, communication, time management, and attention to detail.
The successful candidate will work within a structured workflow model, support file progression, communicate with internal and external stakeholders, maintain accurate documentation, and help ensure high-quality service delivery.
Key Responsibilities:
- Process new occupational health referrals accurately and within required timelines.
- Review referral information and ensure all required details are obtained to support service coordination.
- Acknowledge receipt of referrals and enter accurate information into internal systems and trackers.
- Coordinate assigned files from intake through to completion.
- Schedule assessments and follow up with providers, clients, and internal team members as needed.
- Monitor files to ensure timelines, priorities, and service expectations are being met.
- Identify priority, at-risk, or delayed files and escalate concerns appropriately.
- Provide accurate and timely updates to clients, providers, and internal stakeholders.
- Maintain strong working relationships with clients, providers, and team members.
- Prepare and submit billing information to Finance for completed services.
- Ensure billing details are accurate, complete, and submitted in a timely manner.
- Maintain accurate, real-time updates in dashboards, trackers, and internal systems.
- Ensure documentation is complete, consistent, and audit-ready.
- Support the preparation of draft client reports, including monthly, quarterly, and annual reporting.
- Participate in operational huddles and support team priorities.
- Contribute to a collaborative, solution-focused team environment.
Skills:
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to manage multiple files, priorities, and deadlines.
- Professional customer service skills when communicating with clients, providers, and internal team members.
- Ability to work independently while also contributing to a team environment.
- Strong problem-solving skills and the ability to escalate issues appropriately.
- Ability to maintain accurate, complete, and timely documentation.
- Ability to handle confidential information with professionalism and discretion.
- A proactive and accountable approach to file management and service delivery.
Qualifications:
- Secondary School Diploma or equivalent.
- Post-secondary education in business administration, health administration, human resources, kinesiology, disability management, healthcare, or a related field would be considered an asset.
- Minimum of two (2) years’ experience in administration, coordination, occupational health, healthcare, disability management, insurance, or a related field.
- Experience working with confidential information, client files, referrals, scheduling, or service coordination.
- Experience using Microsoft Office applications, including Outlook, Word, and Excel.
- Previous experience working with databases, trackers, dashboards, or case management systems would be considered an asset.
This position is compensated on an hourly basis. The expected annual earnings for this role are $42,900, based on full-time hours.
About Us:
Santé Circle Healthis a leading national disability and healthcare company. We specialize in the diagnosis, assessment and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment.
With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function, at home, work and play.
We are committed to fostering a culture of diversity, equity, and inclusion. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve, as we know that a diverse workforce is key to the growth and success of our organization.
We are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.
We thank all applicants; however, only those individuals selected for interviews will be contacted.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Experience:
- administrative or customer support: 1 year (required)
Work Location: In person
