Position Brief
Position: Transition House Support Worker; Casual
Shift Schedule: Varies
Hours Per Week: Varies
Grid Level: 10
Wage Range – $22.68-$25.19
Department: Transition House Program
Reports to: Program Manager
Position Summary
All employees of TCT rigorously uphold the confidentiality and anonymity of all clients.
Safety is paramount and governs all interactions and job functions. All employees are
expected to endorse the philosophy, policies, goals and objectives of the Society and
provide services within a cross-program collaborative framework. Transition House
employees are expected to maintain an accurate knowledge and practice of policies and procedures specific to the program including community resources. The role of the
Transition House Support worker falls into three general categories.
Direct Client Service Delivery
Household Maintenance
Program Administration
Direct Client Service Delivery
Model personal accountability, responsibility, inclusion, boundary setting and
initiative.
Demonstrate safety practices, problem solving, crisis intervention skills, critical
thinking, and active listening.
Engage with clients from a trauma-informed perspective.
Orient new residents to the program/agency services and expectations
Complete a Domestic Violence Risk Assessment with client
Assist clients in the development of a Personal Service Plan and Safety Plan
Assist clients in the development of a Personal Budget
Assist clients in developing/maintaining good hygiene, nutritional and household
management practices.
Assist clients in developing strategies to overcome barriers to independence,
resiliency and autonomy – personal, housing, legal, financial, physical/health,
educational.
Present clients with researched information to increase client’s ability to make an
informed choice.
Where required seek collaborative service opportunities both intra and interagency to assist clients
When appropriate and in accordance with the Personal Service Plan, facilitate
referrals to community resources.
Participates in integrated case management meetings as required
Household Maintenance
Role model maintaining the facility as safe, clean and hygienic.
Responsible for ensuring home management tasks are completed in a timely and
consistent manner
Ensure bedrooms are thoroughly cleaned prior to assigning to a new resident.
Maintain household laundry.
Clean and maintain common living areas.
Completes rotational cleaning duties as assigned.
Monitor and ensure adequate supplies, including food, linens, and household
cleaning supplies are maintained.
Program Administration
Screen potential clients for suitability.
Respond to crisis calls by providing support and/or information
Maintain accurate records – logs, statistics, client files, schedules.
Liaise with related professionals and community partners.
Performs other related Agency duties as directed by Program Manager.
Education, Training and Experience
A college diploma from a recognized institute with emphasis on social services.
Specialized training in violence/trauma in the family from a recognized program.
2+ years social services experience, preferably with women, children and/or youth
Direct experience working with women and children who have experienced violence an asset
A current specified First Aid Certificate, including Children’s First Aid
Job Skills and Abilities
Able to work well in a stressful environment with adult women and their children (age birth to 18 years) who are in crisis and have experienced physical, sexual and/or emotional abuse
Knowledge of ancillary systems involved in domestic violence; legal system,
community advocates, applicable legislation, practices, and policies of MCFD, local resources
Demonstrated non-judgmental compassion, empathy, initiative
Positive, supportive team player with pleasant personality
English proficiency required, with strong communication skills both orally and in
writing, including strong notetaking and documentation skills and detail-orientation
Proficient in MS Office and videoconferencing
Able to occasionally work outdoors (e.g., snow removal, walking with clients, etc.)
Able to do cleaning (e.g., staff washroom, sweeping, garbage removal, snow
remover, dishes, cooking, etc.)
Strong organizational, time management, critical thinking, and decision-making skills
Ability to assess needs, strengths and challenges in self and others.
Ability to work with minimum supervision while working in a team setting
Knowledge of the local resources.
Additional Information
Criminal Record Check required, including Vulnerable Sector Screening
We use an agency-wide recording and data computer program
This position will require union membership.
