Logistics Coordinator (Contract)
Drive Success. Deliver Excellence. Keep Supply Chains Moving.
Protrans Personnel Services is currently recruiting for a
Logistics Coordinator (Contract – up to one year) on behalf of a leading transportation and logistics company.
This is an exciting opportunity for a customer-focused, detail-oriented professional who thrives in a fast-paced environment and enjoys solving complex logistical challenges. As a key member of the operations team, you will coordinate the movement of fresh and frozen seafood across Canada and the United States, ensuring exceptional service, smooth transportation operations, and strong customer relationships.
What We Offer
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Pay Rate: $23.85 per hour
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Schedule:
- 40 hours per week
- Rotating schedule:
- Some weeks: Monday to Friday
- Other weeks: Tuesday to Saturday
- Hours: 8:00 AM – 5:00 PM
? Opportunity to gain valuable experience with a well-established transportation organization operating across North America.
About the Role
As a Logistics Coordinator, you will act as the primary liaison between customers, dispatch, carriers, and terminal operations. Your ability to manage multiple priorities, resolve issues proactively, and maintain strong communication will be critical to ensuring shipments are delivered safely, efficiently, and on time.
This role requires a strong sense of urgency, excellent problem-solving skills, and a commitment to delivering a superior customer experience.
Key Responsibilities
Transportation & Logistics Coordination
- Coordinate daily shipments throughout Canada and the United States from pickup through final delivery.
- Monitor shipment progress and proactively manage delays, service disruptions, and exceptions.
- Collaborate with Central Dispatch and terminal teams to ensure on-time performance and operational efficiency.
Cross-Border Operations
- Prepare and manage customs documentation for cross-border shipments.
- Review and clear customs invoices to ensure smooth border crossings.
- Resolve border-related issues quickly to minimize service interruptions.
Customer Service & Account Support
- Build and maintain strong relationships with customers through consistent communication and service excellence.
- Provide transportation rates, pricing quotes, and logistical solutions tailored to customer needs.
- Assist with onboarding new customers and identifying opportunities to enhance service and retention.
Billing & Administrative Support
- Verify billing accuracy and resolve discrepancies.
- Address operational and invoicing issues that may impact deliveries or customer satisfaction.
- Coordinate and schedule delivery appointments with customers and receiving facilities.
Issue Resolution
- Respond quickly and effectively to transportation emergencies and service concerns.
- Work collaboratively with internal and external stakeholders to implement timely solutions.
- Participate in on-call support as required to ensure uninterrupted customer service.
Qualifications
Education
- High School Diploma required.
- Post-secondary education in Business, Transportation, Logistics, Supply Chain, or a related field is considered an asset.
Experience
- Minimum 3 years of experience in transportation, logistics, supply chain, customer service, or a related business environment.
- Experience with cross-border freight and transportation operations is considered an asset.
Skills & Competencies
? Exceptional communication and interpersonal skills
? Strong customer service orientation
? Ability to prioritize multiple tasks in a fast-paced environment
? Proven problem-solving and critical-thinking abilities
? Excellent organizational skills and attention to detail
? Proficiency in Microsoft Excel and transportation management systems
? Ability to work independently while collaborating within a team environment
? Knowledge of transportation, dispatch, logistics, and cross-border shipping processes
? Ability to perform effectively under pressure and meet tight deadlines
Why Join This Team?
This position offers the opportunity to become an integral part of a dynamic logistics operation where your contributions directly impact customer satisfaction and business success. You'll work alongside experienced transportation professionals, gain exposure to complex supply chain operations, and play a critical role in ensuring freight moves efficiently across North America.
If you're passionate about logistics, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd like to hear from you.
How To Apply: Apply easily apply through this ad today.
We appreciate your interest! Due to the number of applications we receive, only those candidates selected for an interview will be contacted. For a list of all opportunities with Protrans please visit our job board at https://www.protrans.ca/en/employees/
About Protrans:
Protrans Personnel Services Inc. is a full-service recruitment company specializing in supporting customers with their contingent workforce needs in transportation, warehousing and distribution, manufacturing and administrative placements. For twenty-five years our commitment to our customers and employees has earned us the reputation of being a premium staffing company providing our customers flexible resources to meet their goals while matching quality employees with rewarding career options.
Protrans Personnel Services is headquartered in Dieppe, New Brunswick with branch offices in Mississauga, Toronto and Cambridge Ontario as well as Fort Edward, New York State.
Protrans Personnel Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. Accommodations are available in all aspects of the recruitment process.
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