Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
Complete Group Benefits Program customizable to your needs
Strong Brand Recognition (listed as best Employer with Kincentric since 2012).
Working within the community and giving back!
Opportunity for career development and growth.
We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.
Our team is growing and we are actively looking to hire a Claim Advisor to join our team! Reporting to the Manager, Claims, you will you will ensure our customers are in “Good Hands®” at a time when they need us the most. Providing superior customer service at all times, you will investigate, assess and negotiate automobile claims over the phone.
If you join Allstate’s Claims department, you will first attend our comprehensive claims training program that will provide you with the knowledge and tools to successfully jump start your claims career.
To meet our customer’s needs, your work week will be:
Monday to Friday 11am – 7pm, plus one Saturday per month, 9am-4pm.
- Note: work hours depend on the needs of the department.
At your first contact with a customer, you will review their insurance policy and coverages and answer any questions they may have
You will investigate the customer’s loss and determine liability and the best way to settle the claim
This role requires you to collaborate with the customer, our service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement
Qualifications & Experience:
Minimum high school education or equivalent
Customer Service experience is required
Call centre experience is strongly preferred
Commitment to providing outstanding customer service
Proficient keyboard skills and computer literacy
Excellent verbal and written communication skills
Highly motivated and able to work well independently
Enrolled in (or willing to enroll in) or completion of CIP designation
Automobile insurance related experience an asset
Fluency in other languages is an asset
Mandarin and Cantonese preferred but no required
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Allstate Insurance Company of Canada is one of the country's leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in "Good Hands®" as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca .
For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!