Job Overview
Nestled in the heart of Waterton Lakes National Park, our boutique property is known for personalized service and mountain charm and remains open all year round.
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess exceptional customer service skills, a strong understanding of hotel operations, and the ability to manage guest services effectively. This role requires a proactive individual who can ensure a welcoming atmosphere for all guests while maintaining high service standards.
Perks of working with us:
- Clean, affordable, and renovated employee housing
- Discounts on food and beverage
- Discounts on Spa Services
- Discount on local businesses
- Staff Events: staff parties, movie nights, etc.
- Subsidized hotel pricing for immediate family
- Live in one of the most iconic places in the world, with access to amazing hiking and other outdoor sports
- Shuttle access to Pincher Creek
We are looking for professionals who are dynamic and passionate about the hospitality industry. We are now hiring a Front Desk Supervisor:
Expectations & Duties:
- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests.
- Computes bills and collects payments.
- Runs various reports on the computer for management.
- Other duties as assigned.
- Complete shift audits as required.
- Print updated in-house, arrival, departure, and room status reports every two hours pending activity.
- Check all unresolved departures.
- Review service requests for arrivals.
- Ensure the Front Desk is stocked with any items guests may require before housekeeping leaves for the day.
- Complete in-house bucket check.
- Clean and tidy front desk area.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Hotel Manager.
- Performs other duties as required.
- Able to respond quickly in a dynamic and changing environment.
Successful applicants should have previous experience in Front Desk/Hospitality and supervisory experience. Applicants who are approachable, can problem-solve, have a motivational personality, and have a hands-on approach to training staff members are ideal for this position.
Job Types: Full-time, Permanent, Seasonal
Pay: $20.00-$22.00 per hour
Experience:
- hotel front desk: 1 year (required)
Work Location: In person
