OVER 35 YEARS OF MAKING 'BACKYARD HEROES'
At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered.
Over the last 5 years, we have taken our outstanding in-store experience online with our BBQ super store BBQing.com selling and delivering online orders across North America and business is booming!
ARE YOU A CUSTOMER SERVICE PRO LOOKING FOR YOUR NEXT OPPORTUNITY?
We are expanding our Customer Service Team and we're looking for a passionate, sales- driven, customer service obsessed representative to join our team here at Capital BBQ.
We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you!
CUSTOMER SERVICE REPRESENTATIVE RESPONSABILITIES:
- You are our company’s customer service ambassador and you will be responding to, and resolving all of our customers' questions and/or concerns through multiple channels including e-mail, web, chat, and phone.
- You will be selling and suggesting amazing complimentary products to our customers to enhance the outdoor cooking and outdoor entertaining needs.
- You will track, record, and prioritize customers support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
- You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
- You will communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues affecting customer orders and work to creative the most positive experience for our customer.
- You are our front line of fraud prevention and will follow suspicious order investigation protocol to minimize and mitigate fraud.
- You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.
CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:
- Love to BBQ, grilling knowledge, or a foodie willing to learn.
- Minimum 2-year call center, sales, and customer service experience.
- High School Diploma or equivalent.
- Strong Communications skills (verbal and written).
- Background in Retail and/or Customer Service.
- Proficient in Microsoft Office, Shopify, Zendesk.
- Exceptional interpersonal and communication skills.
- Effective problem-solving skills.
- Team player who works well in a Team oriented environment.
- Able to work independently with minimal supervision.
- Takes initiative with a “can-do attitude” and the desire to “make things happen”.
- Ability to work effectively with speed and urgency in a high productivity environment.
- Bilingual (English & French) would be an asset.
SOUNDS LIKE A GOOD FIT? APPLY TODAY!
As an independent specialty retailer, we've built our business on offering the best product and customer service around in our space and we're looking for our next rockstar CSR to join our team to help us on our journey. If what we've shared resonates with you, we’d love to hear from you. Don't hesitate and apply today!
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Nepean, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
