With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities:
Ensures Customer Satisfaction
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
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Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
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Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
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Follows all Safety and Loss Prevention policies and procedures.
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Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
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Communicates Effectively
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Customer Focus
Skills:
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Interpersonal skills
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Cash Handling
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
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Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work:
Working Conditions:
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Working within a flexible schedule that may include evening and weekends.
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Warehouse environment that can be dusty and noisy.
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Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
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Highschool Diploma or Equivalent
Minimum Years of Work Experience:
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1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
Certifications:
Other Requirements/Assets:
