Client Success Manager [REMOTE - CANADA] – Beauty & Aesthetics Agency
Experienced agency CSMs: this one is for you.
The Perfect Look is a fast-growing digital marketing agency serving MedSpas and aesthetic clinics. We are hiring an experienced Client Success Manager to own a book of clinic accounts and keep them growing, retained, and happy.
This is not an entry-level role, and it is not a medical role. We are specifically looking for someone who has already carried a client book at an agency — paid media, marketing, SaaS, or similar — and knows what it takes to keep clients past month three.
NOTE: This is a digital marketing role focused on client success in the beauty, wellness, and medical aesthetics field. No clinical background required.
This role is open to candidates located in Canada only.
Who We Are Looking For:
You have done this job before. You have managed 30+ accounts at once, run onboarding calls, defended a campaign that underperformed, turned a churn risk into a renewal, and hit a retention number you were measured on. You have done it remotely, and you do not need someone looking over your shoulder to stay on top of it.
What You Will Do:
- Own the relationship for 40–50 MedSpa and aesthetic clinic accounts as their primary point of contact
- Run onboarding calls and get clients live on our lead generation and conversion systems
- Lead biweekly check-ins to review campaign performance, appointment data, and booking trends
- Coach clients through slow periods and implement bounce-back strategies before they become churn
- Teach clients how to use our CRM, loyalty programs, and AI tools
- Relay campaign feedback to our internal media team and advocate for your accounts
- Drive expansion through memberships, event marketing, upsells, and referrals
- Keep churn below 8% and hit monthly KPIs for referrals, testimonials, and upsells
Required Qualifications:
- 2+ years in a Client Success Manager or Account Manager role, owning a book of business with retention targets
- Experience at an agency (digital marketing, paid media, creative, or similar) managing multiple client accounts at once
- Proven remote work experience — you have held a fully remote role and can show you performed in it
- Currently residing in Canada and legally authorized to work in Canada without sponsorship
- Excellent written and verbal English communication
- Comfortable running client calls solo, reading campaign data, and having hard conversations about performance
- Available full-time with an 8-hour overlap with EST business hours
Nice to Have:
- Experience in beauty, aesthetics, wellness, or med spa marketing
- Background in paid social or paid search client management
- Experience with CRM platforms, loyalty or retention programs, and reporting dashboards
What You Will Be Working On:
You will support providers offering RF microneedling, skin resurfacing, body contouring, injectables, facials, and more. Your job is to make sure those clinics are acquiring clients through our systems and getting real ROI from their spend. You will become an expert in beauty-focused client acquisition and loyalty marketing — a niche with a lot of runway.
Compensation:
- On-target earnings: $72,000 – $108,000 CAD annually (base salary plus performance bonuses)
- Bonuses tied to client retention, upsells, referrals, and success milestones
- Fully remote, anywhere in Canada
Our Culture:
We are collaborative, honest, and growth-oriented. You will be trusted to own your book, bring ideas, and get support when you need it. We move fast and we celebrate wins — especially when a clinic fills their calendar or hits a revenue goal.
If you have built a career in client success at an agency and want to do it in a category that is actually growing, apply and let us talk.
Job Type: Full-time
Pay: $72,000.00-$108,000.00 per year
Benefits:
- Paid time off
- Work from home
Application question(s):
- How many years have you worked in a fully remote role, and how many client accounts did you personally manage at one time?
- What retention or churn target were you measured on in your last client-facing role, and did you hit it?
Experience:
- Client Success Manager or Account Manager: 2 years (required)
- agency client account management: 2 years (preferred)
Work Location: Remote
