Program Coordinator
University of British Columbia
Vancouver, BC
The University Of British Columbia Faculty Of Medicine's Division of Continuing Professional Development (UBC CPD) strives to meet the continuing education and professional learning needs of practicing physicians in BC and beyond. The UBC CPD Program Coordinator is a key member of the UBC CPD education team. As such the incumbent contributes their creativity, project coordination and relationship building skills as well as their educational expertise to growing the education and innovation capacity of the Division. The incumbent works under the direction of the UBC CPD Project Managers. The incumbent assists the organization in seeing and facilitating new opportunities for the UBC CPD Program portfolio and other CPD initiatives and fosters partnerships with organizations concerned with medical practice and practice improvement. In addition, the incumbent is responsible for developing plans to identify learning needs for practitioners and to create programs to meet these educational needs using current as well as new and innovative methods of delivery.
Organizational Status
The Program Coordinator reports to the UBC CPD Project Manager. Some direction is taken from the Director of UBC CPD. The incumbent works in close alliance with external project partners, office personnel, other project coordinators and managers, physician associates and with the Managers of Finance-Administration and Director Conferences Services.
The position interacts with various departments on campus, administrators of campus and hospital departments, funding agencies, policy makers, health administrators, agency leads, university faculty, and leaders as well as physicians and other health professionals in practice.
Work Performed
  • Assesses CPD content needs and learning styles for BC physicians in a cost effective, ongoing way, including both perceived and unperceived needs
  • Collaborates with medical leads and UBC CPD Project Managers to develop program plans, educational strategies, and partnerships for meeting the specific, unique learning needs of physicians in different areas of practice and to grow the international medical graduate (IMG) programming
  • Oversees and coordinates the planning and delivery of all program components, including scheduling, research activities, concierge services, educational programming (in-person and online)
  • Implements evaluation strategies and coordinates education project evaluation activities in consultation with evaluation consultant, project manager and medical lead
  • Builds understanding of medical context and develops appreciation for key factors affecting medical practice, in particular the landscape of international medical graduate integration in BC
  • Builds networks and maintains a close working relationship with key project partners (e.g., UBC Faculty of Medicine departments, BC Health Authorities, medical regulating bodies, CME Coordinators, UBC CPD Medical Leads, and other key provincial and national partners)
  • Stimulates and fosters outreach, educational expertise and innovation excellence through collaboration which helps guide agenda formulation and project development
  • Drafts publications, news articles, marketing material copy, website content and updates website on an ongoing basis
  • Supports the preparation of abstracts, manuscripts, and reports (for conferences, funders, and peer reviewed publication)
  • Works with and identifies groups with similar education mandates to collaborate on joint education initiatives, including rural education
  • Coordinates with stakeholders, course directors, and UBC CPD management to establish and foster supportive processes for international medical graduates - Identifies areas of growth, innovation, and new programming
  • Maintains updated course inventory and flags relevant information, individuals, and details for future offerings and partnerships
  • Establishes new course learning modules on UBC CPD Moodle online learning platform
  • Develops and disseminates program policies and guidelines with both external and internal parties
  • Responds to inquiries and requests from program participants (international medical graduates) and provides guidance and direction to help access program information and other resources to support their integration into the BC health care system
  • Provides orientation and overview of programming to CME Coordinators, physician leads, and local coordinators (via teleconference) for distributed events
  • Works with UBC CPD Director and Project Managers, project advisors, and others to create project plans, proposals, course marketing and learning materials appropriately tailored to learners
  • Refines and maintains project budget with input from the Project Manager
  • Assists the organization in seeing new opportunities and new partnerships for educational programming
  • Posts educational events on the appropriate UBC and Faculty of Medicine Calendars
  • Develops marketing messages and copy for print and electronic media
  • Develops and conducts surveys; perform data preparation, collection, entry and analysis (qualitative and quantitative)
  • Works with other UBC CPD projects that synergize with vision of providing quality education to physicians and other health care professionals
  • Supervises and delegate duties and tasks, tracks progress, and troubleshoots logistics questions when working with local coordinators and other UBC CPD staff
Supervision Received
The incumbent receives significant guidance and task planning input from the UBC CPD Project Managers and works under the general direction from the UBC CPD Director. Works with a high level of independence. Meets quarterly with senior staff to review performance and portfolio. At a project level, receives-direction from project leads, some of whom may work remotely.
Supervision Given
May on occasion be responsible for the supervision of research staff/assistant, temporary staff or technical staff. This position requires working effectively within a relatively flat organizational structure with a significant degree of self direction. Works with considerable autonomy on projects within portfolio.
Consequence of Error/Judgement
The incumbent will be required to show judgment and decision making, which has the potential to impact UBC CPD reputation, product viability, project funding, and the opportunity for future research development.
Exercising poor judgment and/or inappropriate lack of consultation has the potential to adversely affect the viability and validity of research projects, educational programs, projects, grant-based funding or other means necessary to sustain itself.
Undergraduate degree in a relevant discipline. University degree (Master's degree preferred) in adult education, social sciences, or another area that directly relates to the provision of continuing professional development for physicians in BC. Minimum of two years experience or the equivalent combination of education and experience. Experience in educational implementation an asset. Training in project management an asset. Formal evaluation training an asset. Experience with grant/proposal writing an asset. Minimum of four years related experience in adult education or continuing education programs preferred. Experience in the CPD domain with particular sensitivity to the context of health care delivery and knowledge of the BC medical system contextualized to practice preferred. Minimum of four years experience in an administrative role with demonstrated experience in a cost recovery environment an asset. Experience in teaching adults an asset. Working knowledge of both traditional and online methods of course delivery preferred. Experience working with learning management systems (LMS), particularly Moodle, an asset. Database experience an asset; data analysis software (SPSS or equivalent) preferred. Experience with the requirements and procedures of educational research including experience with a variety of research traditions and methodologies preferred. Experience in working with the medical community an asset. Effective oral and written communication, interpersonal, project management, and organizational skills
Effective supervisory, organizational, and time management skills
Ability to exercise tact and discretion High level of proficiency in MS Word, Excel, PowerPoint as well as e-mail and Internet required
Ability to prioritize work, multi-task, and to meet deadlines
Ability motivate employees and colleagues
Ability to build relationships and work collaboratively with project leadership and partners as well as all others involved in the delivery of educational initiatives Demonstrated ability to work effectively both in a team environment and independently
Ability to show initiative and good judgment
Ability to travel, work some evenings, weekends and/or occasional early mornings as required for program delivery. Experience with the requirements and protocols of academic research, including research methodologies preferred.
Knowledge of technologies used to deliver CPD by distance.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.