Senior Manager, Claims Insights Actuary
TD Bank
Toronto, ON
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Department Overview

The Data, Analytics & Insights group supports various business partners by providing valuable insights about TDI business. The General Insurance Claims Insights team aims at providing a holistic view and understanding on general insurance claims trends to various stakeholders: Claims, Shared Services, Pricing, Corporate Actuarial, Products, etc.

This team looks at emerging frequency, process and severity trends. It provides consultative support, business insights and expertise to guide decision making and/or strategic planning by leveraging and interpreting data to provide business specific or broad strategic insights.

Job Description
Job Description

Job Description

Primary Purpose of the Role:
Manage a team of Business Insights & Analytics specialists and work closely with various internal stakeholders/partners to understand business objectives, identify data / information needs, opportunities for improvement and help inform and support business decisions and strategies
  • Ensure team collaboration with partners on business problems/issues and provide fact-based analytical advice that aligns to strategy and drives shareholder value
  • Manage escalated client issues or priorities and reach out to appropriate areas to resolve or minimize business problems/issues
  • Apply judgement, discretion and collaborate with internal partners to navigate and resolve ambiguous issues
  • Review and/or contribute on the presentation of insights back to executive leaders / business partners to drive strategic improvement
  • Collaborate with business partners to shape and prioritize ad hoc analysis
  • Leverage data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems
  • Ensure team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights
  • Oversee the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources
  • Develop business specific plans; ensure work and resources are aligned to support objectives
  • Identify opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
  • Proactively support the identification of issues, trends and opportunities, and bring forward recommendations based on judgment and facts
  • Lead team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations
  • Ensure deep understanding and contribute to the achievement of the business strategy, goals, and objectives
  • Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
  • Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
Job Requirements

  • Bachelors or Master's degree in actuarial science followed by at least 10 years of relevant experience.
  • Experience in Analytics, Data Analysis, Statistical Analysis
  • Experience in General Insurance Claims
  • Knowledge of TDI Data Warehouse (asset)
  • Be rigorous and oriented towards quality.
  • Show leadership and autonomy. Manage multiple priorities.
  • Be creative in finding new solution to complex problems.
  • Work hand in hand with high management as well as partners from various departments. Work efficiently in teams. Be comfortable with indirect management.
  • Develop positive relations with internal partners. Be able to negotiate and find win-win solutions.
  • Be a good communicator and master the art of politics. Able to synthesize, demonstrate maturity and a good professional image.
  • Be transparent and responsible. Be perseverant.
  • Have the desire to win, be ambitious.
  • Demonstrate TD values
  • Master Excel, Word and PowerPoint

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job FamilyBusiness Insights & Analytics
Job Category - Primary


Job Category(s)Insurance


Business LineTD Insurance
Time Type

Full Time

Employment TypeRegular


**Province/State (Primary)Ontario
City (Primary)


Work Location320 Front Street Insurance, 50 Boulevard Cremazie West
ProvState 2


City(s) 2Montreal