Automotive Service Advisor, Bilingual: Fluent French and English is Required
Wheels, Inc.
Mississauga, ON
Location:
Mississauga, Ontario

Job Description:
Wheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. With $1.6 Billion in Sales and $3 Billion in assets, it’s no surprise why we’re one of the largest privately-held companies in North America, Wheels features a portfolio of 324,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.

The ideal individual in this role will have two years hands-on automotive repair experience or equivalent technical education. He or she will be responsible for managing and authorizing maintenance repairs on behalf of Wheels and within clients’ parameters, ensure safety related and scheduled repairs are completed, approve proper repair based on mileage, months in service and prior repair history – majority of time will be spent negotiating cost of repair to the fleet price or the pre-negotiated Wheels Network rates and times. The Automotive Service Advisor should use a consultative approach including providing a repair recommendation.

Other assigned duties and responsibilities will include but is not limited to:

Adhere to current parts and labor reference guides for parts pricing and labor times

Manage client authorizations limits and instructions

Conduct proper follow up on all down vehicles and pending transactions

Resolve transaction discrepancies with vendors

Escalate all client approvals to team lead or mentor

Document client savings

Clearly, and accurately document transaction in activity log

Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments"

Adhere to contact center scheduling and performance metrics

Meet key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

Understanding of Driver Services & Network Management MAP & Collision functions

Able to work flexible schedule to support hours of operation (may include weekends)

SKILLS/COMPETENCIES:
Technical knowledge of automotive repair

Customer service oriented

Clear, concise communication both verbally and in writing

Creative and efficient problem solving

Experience with industry labor guides: AllData, Mitchell On Demand, Motors

Proficient in Windows and Microsoft Office (Outlook)

EDUCATION and/or EXPERIENCE:
ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months

High School diploma or equivalent required

Fleet industry experience a plus

Some college preferred