Organizational Change Management Lead

Manitoba Liquor and Lotteries
Winnipeg, MB

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Job details

Full-time
1 day ago

Benefits

Extended health care
Dental care
Tuition reimbursement
Paid time off
Flextime
Paid vacation
Vision care
Life insurance

Skills

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Class 5 Licence
Microsoft Excel
Microsoft Outlook
English
Change management
Project management
Presentation skills
Computer skills
Human Resources
Business
Communication skills

Full job description

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Director, Product Planning and Delivery – ERP Modernization, the Organizational Change Management Lead is responsible for providing senior-level change management expertise to large, complex, and high-profile corporate initiatives, including enterprise-wide technology modernization projects and business transformations.

This role acts as a lead advisor in ensuring change management methodologies, tools, and practices are successfully applied to guide change in Manitoba Liquor & Lotteries (MBLL). Fostering relationships and building trust are key elements in implementing change management activities. Through advisory, coaching, and hands-on support, risks are identified and mitigated, and adoption outcomes are achieved. The role partners with project teams, leaders, and business partners to enable uptake of business-led decisions by translating change impacts into structured adoption and readiness strategies.

Job Responsibilities

Lead organizational change management practices on the organization’s most complex, high-risk, and enterprise-wide transformation initiatives, including major technology modernization programs.
Operate as the primary change management authority on assigned initiatives, ensuring alignment of change strategies with enterprise priorities and transformation objectives
Oversee and support the full development and implementation of change management strategies and transition plans for the implementation of large scale, business transformation and organizational change initiatives.
Engage business leaders and partners (e.g. Project and Program Managers) to identify OCM support needs and integrate change management concepts and deliverables within project planning and implementation.
Collaborate with project teams on major initiatives to integrate change management activities into the overall project plan, as well as to understand project scope, structure, timelines and deliverables.
Identify, assess, and actively manage change-related risks and resistance, ensuring mitigation strategies are implemented and monitored.
Synthesize data and insights from multiple sources to proactively identify emerging risks and opportunities impacting change adoption.
Provide expert guidance on change management strategies for enterprise-wide initiatives, with a strong focus on digital transformation and IT modernization projects.
Identify costing related to change management activities as required.
Work with all areas of Human Resources and Corporate Communications in the development of change management activities including training programs to support implementation of major initiatives.
Monitor and track business support needs for moderate to high complexity changes.
Provide direction to cross-functional team members to ensure change management deliverables are completed in alignment with project timelines and organizational standards.
Coordinate and align the work of project resources with supporting staff to ensure integrated execution of change management plans.
Lead the development of change management knowledge, skills, and techniques to support and enhance the business area’s capacity for change.
Promote the use of best practices and consistent methodologies; ensure business teams leverage existing systems, processes, and approaches as appropriate.
Engage external consultants, as required, to support change initiatives.
Provide subject matter expertise, coaching, and guidance to project teams and functional partners in the application of change management practices to effectively lead organizational change.
Influence project sponsors and project managers to identify and communicate business benefits and reasons for change, and to aid in managing people related impacts.
Increase the organizational understanding and acceptance of change management tools, methodologies, and benefits.
Facilitate change management discovery sessions with project leadership and impacted business areas. Prepare and deliver presentations related to change management or related topics, as required.
Champion the need for change (business drivers), vision, and benefits, and communicate these to all affected departments and staff.
Act as a trusted advisor to senior leaders and project sponsors on change impacts, stakeholder engagement, and adoption strategies.
Provide functional supervision to cross-functional resources (e.g., training and communications) to ensure alignment with change management strategies and desired adoption outcomes. May assign tasks, monitor progress and review results.
Ensure positive morale and motivation of employees. Resolve problems and issues, and provide conflict resolution in a sensitive, confidential and professional manner.
May provide staff or contract workers with orientation.
Provide feedback on staff performance as necessary.
Act as a communication conduit between staff and management.
Ensure all compliance, regulations, policies, procedures, practices and Environmental, Social and Governance commitments are understood and adhered to by allocated staff or contract workers.
Complete reports, paperwork, logs and correspondence as required.
Carry out all duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
Ensure all applicable compliance, regulations, policies, procedures and corporate social responsibility are understood, supported and adhered to by all employees.
Other related duties as assigned.

Primary Qualifications

Completion of a diploma or degree in Business Administration, Human Resources or a related field.
A minimum of five years’ progressive experience in organizational change management or a related discipline, including demonstrated experience supporting large-scale, complex transformation initiatives.
Completion of Prosci certification in change management, or the equivalent training and experience.
Demonstrated experience in providing coaching and mentoring services to facilitate effective change management in the organization.
Knowledge of the principles of adult learning.
Demonstrated experience in project management.
Excellent written and verbal communication skills, including strong presentation/facilitation skills.
Must maintain the strictest confidence in dealing with highly sensitive employee information.
Demonstrated experience in building strong inter-departmental relationships to achieve goals.
Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, and Teams).
Ongoing professional development is required to keep current with changes in the industry.
The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include, building strategic performance, coaching, and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

Experience in business process re-engineering is considered an asset.
Have and maintain a valid Manitoba Class 5 Drivers License is considered an asset.
Bilingual French/English language skills are an asset.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
Flex Time: Flexible shifts and work hours for eligible positions.
Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

Accrue up to 10 paid vacation days per year during the first 2 years of employment.
Accrue 15 paid vacation days per year after 3 years of employment.
Accrue 20 paid vacation days per year after 5 years of employment.
Accrue 25 paid vacation days per year after 9 years of employment.
Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

Educational Assistance: Tuition reimbursement for eligible employees.
Training: Variety of courses and programs to support skill and professional development.
Career progression: Internal job posting system that provides opportunities for a variety of career paths.
Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.

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