All In Physiotherapy, Sport & Wellness is looking for an experienced Medical Office Assistant to join our front desk team in Coquitlam, BC.
We are a busy multidisciplinary healthcare clinic providing physiotherapy, registered massage therapy, acupuncture, clinical counselling, and other health services. Our front desk plays an important role in creating a positive patient experience and supporting the day-to-day operations of the clinic.
We are looking for someone who already has experience working in a multidisciplinary or rehabilitation clinic and is comfortable with Jane App, direct billing, and ICBC claims.
The Position
As a Medical Office Assistant, you'll work directly with patients, practitioners, and other members of our administrative team to help keep the clinic organized and running efficiently.
A typical shift may involve managing appointments, answering calls and messages, processing payments, submitting insurance claims, assisting patients at reception, and completing general clinic administrative tasks.
Key Responsibilities
- Welcome and check in patients in a friendly and professional manner
- Answer incoming phone calls, emails, and patient messages
- Schedule, reschedule, cancel, and confirm appointments
- Manage practitioner schedules and assist with filling appointment openings
- Process patient payments and issue receipts
- Submit and manage extended health insurance claims
- Submit and track ICBC claims and assist with related administrative requirements
- Answer general patient questions regarding appointments, fees, and direct billing
- Maintain accurate patient demographics and administrative records in Jane App
- Handle confidential patient information appropriately
- Communicate with practitioners regarding scheduling and patient-related administrative matters
- Complete scanning, filing, faxing, and other general office duties
- Assist with clinic supplies and inventory as required
- Maintain an organized and welcoming reception and common area
- Assist with laundry and other routine clinic duties
- Complete assigned opening and closing procedures
Required Experience
Applicants must have:
- Previous administrative/front-desk experience in a physiotherapy, multidisciplinary, rehabilitation, or similar healthcare clinic
- Previous experience using Jane App
- Experience with extended health direct billing
- Knowledge of ICBC healthcare billing and administrative procedures
- Strong verbal and written English communication skills
- Strong attention to detail and organizational skills
- Ability to prioritize and manage multiple responsibilities in a busy clinic
- Professional and friendly approach when communicating with patients
- Ability to work independently while contributing to a team environment
- Appropriate discretion when handling confidential patient information
Who Would Be a Good Fit?
We're looking for someone who is dependable, detail-oriented, comfortable taking initiative, and able to remain organized when the front desk becomes busy.
Because this position involves direct billing and clinic-specific administrative responsibilities, previous relevant healthcare clinic experience is required.
If you have the experience we're looking for and would like to join our team, please submit your resume through Indeed or email [email protected].
Pay: $18.25-$23.00 per hour
Application question(s):
- Do you have any experience with JaneApp? If so, how long?
- Do you have any experience billing ICBC and extended health insurance? If so, how long?
- Please describe your availability, including the days and times you can work, and the number of hours per week you are seeking.
Work Location: In person
