Extendicare is a leading provider of care and services for seniors throughout Canada and we are committed to delivering care to meet the needs of a growing seniors’ population in Canada. Our 22,000 team members are dedicated to helping people live better through a commitment to quality service and a passion for what we do.
QUALITY RISK MANAGEMENT CO-ORDINATOR– Extendicare Guildwood
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centres as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada
Candidates are invited to apply for the full-time position of Quality Risk Management Co-ordinator at our Extendicare Guildwood home, a 169-bed long-term care facility, located in Scarborough, Ontario.
Directs, coordinates, develops and evaluates the orientation, training and educational programs in the home including all Ministry of Health and Long-Term Care and Ministry of Labour mandatory training and documentation requirements.
Develops and designs a broad range of training packages including orientation, handbooks and procedures that are used for staff education.
Ensures quality resident and client care through ongoing training and education of all department employees; develops instructional material to ensure that the staff education plan addresses, at a minimum, all requirements related to the Ministry of Health and Long-Term Care and the Ministry of Labour and monitors the quality of the education provided within the home related to these requirements.
Develops designs and administers surveys to ascertain and assess staff satisfaction with staff education offerings and uses feedback to guide improvements.
Manages the home’s written educational material for staff, residents and visitors, including but not limited to newsletters and informational brochures.
Creates, prepares and presents comprehensive reports and summaries.
Serves as facilitator and advisor to educational and other external agencies, building strong relationships with universities, colleges, schools, volunteers and other key partners to support all student placements
Leads the Continuous Quality Improvement team and ensures the completion of the quality protocols and program evaluations. Creates action plans and ensures follow-up actions are completed. Facilitates quality projects thru PDSA cycles, fishbone exercises, etc. Initiates and facilitates quality improvement projects and uses validated quality improvement methodologies and tools
Manages other assigned projects, ensuring effective teamwork and communication, high quality of work, organizational performance and continuous learning.
In conjunction with other managers, helps in the development of the quality initiatives and support programs for residents with behaviours, palliative care, falls, education and other programs in the home.
Supports the volunteer program, with retention, education and knowledge enhancement of volunteers
Participates in conjunction with Programs on resident quality of life initiatives
Contributes to annual HQO QIP development and progress reports
Integrates best practices in all program areas
Routine auditing and follow up
Demonstrates an interprofessional, interdisciplinary and resident-centred approach to all programs
Completes analysis, creates and presents detailed reports on all quality indicators using PCC, Analytics and other software as required
Respects and preserves the privacy, confidentiality and security of health care and employee information at all times.
Post-secondary education in a related field such as health sciences or adult education.
Extensive experience in staff education in a healthcare or long-term care setting.
Considerable experience in quality improvement and risk management.
Strong behavioural and or dementia supported program knowledge preferred
Leadership style that supports a learning environment which encourages participation and builds commitment to organizational objectives and values the contributions of staff.
Excellent ability to motivate, lead, train and manage staff in a fast-paced environment.
Highly developed interpersonal, conflict resolution, project management and problem solving skills.
Ability to interact and communicate effectively both orally and in writing with all levels of the organization.
Well developed management level report writing and presentation skills.
Proven ability to analyze data, implement quality improvement initiatives, solve problems and resolve conflicts.
Sound knowledge of all government legislation related to long-term care and occupational health and safety.
Knowledge of public policy, accreditation standards and processes that affect long-term care.
Proven ability to meet deadlines and manage multiple assignments.
Lean/Quality Improvement training at a minimum of Yellow belt level or equivalent
Must be flexible with working hours.
CLOSING DATE: June 30, 2021
Interested applicants may forward their resume in confidence to the attention of:
We thank all applicants, however, only those selected for an interview will be contacted.
In Ontario, Extendicare, ParaMed Home Health Care and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting.