Assist with diagnosis of general desktop support issues.
Must know how to prioritize issues.
Help maintain software applications. Will often speak with customers to gather user requests for different features to improve speed, performance and usability of systems. Also conduct system tests, troubleshoot customer issues and help correct software defects. Other duties include creating customer software manuals and project documentation.
Software and Hardware inventory control.
All other duties as assigned.
Knowledge, Skills and Abilities:
Pursuing a post-secondary degree in one of the following areas: computer system technology, computer science, management information systems, software engineering, or a related business discipline.
Requires strong computer and internet research skills.
Ability to travel
Also calls for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Excellent problem-solving and analytical skills for figuring out how different software components work together.
Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff.
Must have knowledge on Windows server AD management, SharePoint, shared drives and troubleshoot network and stand-alone printers.
Walking, lifting, equipment operation, etc.
Ability to use stairs, ladders and climb over rough terrain.
This position will be a 4-8 month contract.
Dragados is an equal opportunity employer. While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted.
Appropriate accommodations will be provided upon request throughout the recruitment and hiring process.