The primary function of the Customer Service Associate (CSA) Loader is to assist customers with all of their shopping needs. The CSA I - Loader is responsible for providing excellent customer service by responding to customer inquiries and helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for assistance throughout the store. This includes supporting checkout functions and other customer services as needed. The CSA Loader is responsible for preparing quick-load items, replenishing shelf stock, and using power equipment as needed. The CSA Loader is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Loader is responsible for completing all other duties as assigned. Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
### Job Requirements
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
6 months retail experience
6 months experience as a Loader at other home improvement or hardware retailers. 6 months experience working in any department at a Lowe's retail store.
6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100 pounds with assistance daily.
The Customer Service Associate - Loader may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.