Clinic Clerical Assistant - Full Time
Credit Valley Hospital
Hours of Work/Shifts:
Primarily 8 hour weekday shifts
June 15, 2021
June 22, 2021
- The location of any vacancy/position may be changed or reassigned as per operational needs
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; and patient adminstrative services, and performs other duties consistent with the job classification as required.. The successful candidate will demonstrate a commitment to valuing diversity and patient and family centered care.
Grade 12 education or equivalent is required.
A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required
Strong interpersonal and communication/customer service skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff
Ability to manage the activities of the clinic registration area in order for the area to function as an effective, efficient communication centre and reception area
Recent clerical experience in a fast paced clinic/health care environment - ordering medical/surgical supplies, processing patient records/orders, filing reports, compiling statistical information, faxing, etc.
Current knowledge of the following Meditech modules is required: Admissions, Community Wide Scheduling, Order Entry/Management, PCI and Materials Management.
Ability to multi task Able to handle multiple tasks simultaneously in a fast paced environment
Satisfactory attendance and performance record required
Patient centered and customer focused at all times
JOB DUTIES & RESPONSIBILITIES:
Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
Answers the telephone, checks and returns voicemail messages, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required.
Open, sort and distribute incoming mail and other materials.
New referrals processing and information management
Receives and logs incoming referrals, reviews for completion, follows up as required.
Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
Enters patient information and appointments into required databases, updates with appointment and other medical information
Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
Schedules patient appointments to clinic, registers patients for clinic visits, arranges admissions, collects payments for appliances/braces etc. and completes follow-up post-discharge from clinic as required.
Cancels appointments as required and follows up with other patients for rescheduling of visit.
Explains test/visit preparations as required within scope of authority.
Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
Books interpreters for patients as needed.
Enters data including appointment requests, discharge documentation, workload assessments as required.
Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.
Ensures efficient clerical administration and operation of the department within scope of authority
Will liaise with orthopaedic technologists and physicians to coordinate other related tasks, such as rescheduling of patient appointments when changes in physician coverage occurs, and with new consult bookings
Establishes, implements and maintains effective processes to ensure efficient operation of clinic while on duty
Accuracy and attention to detail when performing a variety of tasks is essential
Prepares clinic lists, identifies orders needed as required.
Enters and maintains payroll records as required (include sick and vacation requests).
Submits billings to CCAC, WSIB and other organizations as required
Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
Request/receives reports from external healthcare facilities as directed
Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website:
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.