Working in collaboration with the Manager, technologists and technicians this position requires coordinating complex clinic schedules and be the resource for non-clinical information, scheduling, answering phone calls and related admin tasks.
EDUCATION, TRAINING AND EXPERIENCE:
- Post-secondary education in medical office administration or a combination of experience and relevant education. (International medical graduate
- Minimum 1 year experience working as a medical receptionist, ideally in diagnostic imaging clinic.
· Scheduling experience in a busy clinic setting is an asset.
- Knowledge of Medical Terminology related to Ultrasound and X-ray is an asset.
- Experience with Velox (EMR) is an asset.
RESPONSIBILITIES:
- Managing workflow of the clinics and ensuring that exceptional patient care is provided.
- Schedule, coordinate and confirm referrals and appointments, using judgment to reschedule or book according to changing priorities, ensuring appointments are booked within provincial access targets
- Coordinate and book diagnostic tests and follow-up appointments to best meet patient needs.
- Keep track of external referrals and follow up on reports
- Ensure to register patients on patient database system and attach all required reports.
- Ability to handle sensitive information discreetly while maintaining compliance with HIPAA regulation. Maintain confidentiality for all patient and staff personal and health information.
- Lead the proactive scheduling of clinics according to technician availability, referral volumes, etc
- Providing assistance to Technologists and Technicians at the clinics with daily operations.
EXPERIENCE:
1 year of recent experience as a Medical Office Administrator.
SKILLS AND ABILITIES:
- Demonstrated ability to work responsibly in an interdisciplinary team environment.
- Demonstrated effective communication (written and verbal), organization, and interpersonal skills.
- Demonstrated initiative and judgment appropriate for the position.
- Demonstrated computer skills including Microsoft Office
- Demonstrated ability to accept assigned or delegated functions.
- Ability to prioritize work in an efficient and organized manner is essential.
- Strong customer services with fellow colleagues, community partners, and patients/families.
- Demonstrated ability to remain focused, flexible, and prioritize tasks in a busy and high-stress environment.
- Flexible to work evenings and Saturdays
Pay: $19.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
