Job Posting #: 09-2024_ADM
Nelson CARES Society
Position: Front Desk Receptionist
Location: Nelson BC
Classification: Temporary Part-Time (21 Hours per week)
All administration staff are employees of Nelson CARES Society. Agency values are based on social justice, safety, dignity, respect for diversity, and equity. Activities are carried out within an anti-poverty, anti-oppressive and anti-violence context. Confidentiality is expected at all times.
This position is a temporary part-time role intended to provide coverage during an employee leave. The term of the position is a six month position or, until the incumbent returns to the position, whichever occurs first.
Job Summary: Nelson CARES Society is seeking a permanent part-time employee to acts as the Society’s
Front Desk Receptionist.
This is a benefited position upon successful completion of the probationary period.
Duties and Responsibilities:
1. Reception:
a. Welcomes visitors and clients to the Society’s offices and directs them as needed.
b. Supports clients with information, referrals, and various materials upon request.
c. Answers telephone and respond to queries.
d. Tracks and directs all calls for all programs of Nelson CARES Society.
e. Tracks all incoming client queries, appointments and calls for Advocacy.
f. Calls back clients on behalf of the Advocates.
g. Manages monthly Advocacy spread sheet.
h. Maintains confidentiality and a safe environment for clients and visitors
i. Receives and distributes mail, lock box drop-off, fax-, courier and supply deliveries.
j. Maintains a pleasant lobby environment, cares for plants, and restocks free basket.
k. Replenishes all handout publications as needed.
l. Aids and provides information to people inquiring about housing and/or directs to people to the Affordable Housing program.
m. Directs and supports tenant inquires.
n. Develops and updates manuals, booklets, and brochures for our programs.
o. With direction from Operations Manager and/or Executive Director develops and produces internal communication materials, signage, and resources.
p. Enters maintenance requests into Arcori as needed.
q. Petty cash reconciliation
g. Manage spreadsheets and perform data entry as needed.
h. Maintain confidentiality and a safe environment for clients and visitors.
i. Receive and distribute mail, lock-box drop-off, fax, courier and supply deliveries.
j. Maintain a pleasant lobby environment, care for plants, and restock “free” basket.
k. Replenish all handout publications as needed.
l. Aid and provide information to people inquiring about housing and/or direct to people to the Affordable Housing program.
m. Direct and support tenant inquires.
2. Provides general administrative support:
a. Order office supplies, kitchen and janitor supplies.
b. General overview & upkeep of reception area, supply area, supply closets, etc.
c. Assist with special projects as required.
d. Maintain first aid supplies and kits.
Qualifications:
A minimum of 2 years’ experience in office administration, plus some experience in the Social Services field or related educational background.
Job Skills and Abilities:
1. Superior verbal and written communication skills
2. Respectful, clear, and helpful telephone and greeting manner.
3. Excellent computer skills with proficiency with a diverse range of software programs.
4. Ability to deal with people in crisis in a non-judgmental and confidential manner.
5. Ability to manage a wide range of requests and interruptions throughout the course of a day.
6. Superior organizational skills.
Compensation : $23.00/hr (JES Grid Level 3, Step 1)
Start Date : As soon as possible
Days and Hours : Monday to Friday
Application Deadline : Ongoing, Until filled
Please e-mail a cover letter and current resume with e-mail addresses of three references to:
Human Resources
Email: [email protected]
(Please indicate position and job posting number on the subject line)
Nelson CARES Society is an equal opportunity employer. Only short-listed external candidates will be contacted. All internal applicants will be contacted as to the status of their applications. Job description is available upon request.
Pay: From $23.00 per hour
Ability to commute/relocate:
- Nelson, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
