Parks, Recreation and Cultural Services Customer Service/Booking Clerk
City of Ottawa
Ottawa, ON
Position: Parks, Recreation and Cultural Services Customer Service/Booking Clerk

Competition Number: 2019-EX-EN-52647980-01

Competition posting date: 2019.09.13

Competition closing date: 2019.09.26

Recreation, Cultural & Facility Services Department, Community Recreation & Cultural Programs Service,
Cultural & Heritage Program & Spaces Branch
1 Full-time Continuous Position- 35 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $49,584.08 to $58,012.50 annually (2019 rates of pay)

  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: 2940 Old Montreal Road (Cumberland Heritage Village Museum)

There is no public transportation to this work site

This position requires weekend shifts from mid- May to December and evening shifts in October and

Category: Current Opportunities
Employment Group: Recreation and Culture

Job Summary

Responsible for providing customer and booking services in a recreation or culture facility, acting as the first
point of contact, including: processing registrations, memberships, bookings, point of sales operations and
assisting the supervisor with promotional and special events, and other related administrative duties, as

Education & Experience

Completion of Grade 12

  • Minimum of one (1) year experience servicing the public by phone and in person in a recreation
setting, and using software to perform program registrations, membership, booking processes and
point of sale operations

  • Experience working in one of the relevant fields based on key functions to be performed and primary
facility program focus i.e. Aquatics, Sports/Fitness, Special Needs, Arts, and culture etc. or related field

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

Current First-Aid, CPR and AED

A valid Ontario unrestricted "G" class driver’s license (or provincial equivalent) with no more than 6 demerit
points accumulated.

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s


Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire


  • Customer service delivery mechanisms, practices and strategies, including the resolution of customer
related complaints

  • Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job
specific programs including, program registration and facility booking systems (such as CLASS)

  • Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily

  • Knowledge of recreation and culture programs and service delivery related to a recreation setting
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills

  • Ability to advise clients as to appropriate programs and program levels, program alternatives, available
services, etc. specific to the department

  • Strong interpersonal and communication skills combined with excellent customer service skills
especially during busy periods, stressful situations or emergencies

  • Ability to work independently and in a fast paced team environment
  • Organize, multi-task and prioritize work
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.