Beauty Services Lead
Sephora
Edmonton, AB
Job ID: 176606
Store Name/Number: AB-Kingsway Mall (0564)
Address: 109St & Princess Elizabeth Ave, Edmonton, AB T5G 3A6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

The Beauty Services Lead is responsible for helping establish Sephora as THE teaching destination for beauty, including the success of in-store beauty services and classes. This position ensures a high level of client service by coaching cast on how to uphold our brand promise of personalized service by engaged experts. A key responsibility is monitoring the performance of the beauty studio as well as our Beauty Class program. Additionally this position is responsible for general leadership duties such as supervising the selling floor, assisting clients and coaching cast.

Classes
Observation and Feedback
Regularly observes classes, provides feedback and promotes use of SUBC observation form by all leadership and cast observing/ participating in classes
Consistently looks for opportunities to elevate client experience and shares feedback with store team and the FSC

Facilitators/ Coaches
Identify cast with potential to become a facilitator or coach and help develop their skill set
Works with facilitators and coaches to prepare for new class topics

Class Logistics
Works with operations team to ensure processes are established for class set up, take down as well as supply and tester management
Publishes classes ensuring appropriate number of spots open based on store/ class specific show rates

Services
Drives client service and operational standards at Beauty Studio and partners with Beauty Studio Coordinator to identify opportunities and implement solutions
Leads by example, acting as the DIC for the Beauty Studio as needed and leads/ participates in Beauty Studio touchbases
Ensures IQs are consistently incorporated into services and appropriate information is saved to client’s BI account
Leverages Beauty Studio expertise to support skincare studio as needed

Events
Helps drive in-store event program by working in partnership with Education Lead and brands to implement compelling in-store events
Host brand partners facilitating events providing day of event support and coaching

Business Acumen and Driving Results
Utilize all available beauty service and class reporting systems (AiQ, Online Reservations, Medallia, etc.) to analyze trends and maximize the business potential
Monitors all store communication vehicles (MSL, ePlanner, Store Intranet, etc.) for direction, and is accountable for ensuring tasks are completed on time

Training
Trains cast on service related programs and online reservations
Partners with Education Lead and Sr. Artist to assess and develop color cast
Assist with certifying cast on service related focuses

Qualifications
1-2 years in retail/service industry management/supervision
Excellent communication and client service skills
High School Graduate or equivalent. College degree preferred
Cosmetic experience desirable
Proficient in Windows, Word, Excel desirable
Proficiency in a foreign language desirable

Requirements of the Job
Verbally communicate with clients and employees in a clear manner
Lift and carry 50 pounds as well as bend and stretch to stock shelves
Work in a fragrance filled environment and handle/apply cosmetic products to clients
Able to work flexible days/nights/hours including weekends and holidays
Follow personal appearance guidelines including wearing costume provided