About Yardworx
Yardworx is a leading landscaping and snow removal company serving residential and commercial clients throughout Calgary and surrounding areas. We are committed to delivering exceptional service, maintaining high-quality standards, and creating “Raving Fans” through reliable property maintenance solutions year-round.
We are looking for a motivated, organized, and customer-focused Customer Service & Field Coordinator to join our growing team. This role is ideal for someone who enjoys working with customers, solving problems, staying organized, and supporting the operations behind a successful service business.
Position Summary
The Customer Service & Field Coordinator plays an important role in connecting our customers, office team, and field crews. This position will provide customer support while assisting with daily production coordination, scheduling, service tracking, and operational follow-up.
The successful candidate will have strong communication skills, attention to detail, and the ability to manage multiple priorities. This is a great opportunity for someone interested in growing their career in operations, coordination, and leadership.
Key ResponsibilitiesCustomer Service & Client Support
- Provide professional and friendly communication with customers through phone, email, and other communication channels
- Respond to customer inquiries, service requests, and follow-ups in a timely manner
- Assist with customer concerns and coordinate solutions with the production team
- Maintain accurate customer notes and service history
- Ensure customers receive updates and excellent service throughout the process
Field & Operations Coordination
- Assist with daily scheduling and coordination of field services
- Support production staff with service requests, updates, and follow-ups
- Monitor work orders and assist with tracking job completion
- Coordinate callbacks, deficiencies, and additional service requirements
- Help organize information between customers, crews, and office staff
- Assist with preparing service notes, site details, and operational information
Crew & Team Support
- Communicate with field teams to help ensure services are completed properly and on schedule
- Assist with gathering information from crews regarding completed work and service issues
- Support operational processes and company procedures
- Help identify opportunities for improving efficiency and customer experience
Administrative Responsibilities
- Maintain accurate records within company systems
- Manage emails, tasks, and customer requests
- Complete data entry and ensure information is up to date
- Assist with reports, tracking, and internal documentation
- Support seasonal transitions and special projects as required
Qualifications & Requirements
- Previous experience in customer service, administration, coordination, or a related field
- Strong communication and problem-solving skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and follow through on tasks
- Comfortable communicating with customers, office staff, and field teams
- Strong computer skills and ability to learn new software systems
- Positive attitude with a willingness to learn and take initiative
- Experience in landscaping, construction, property maintenance, or service industries is an asset
What We’re Looking For
The ideal candidate is someone who:
- Enjoys helping customers and finding solutions
- Takes ownership of their responsibilities
- Is organized and dependable
- Works well independently and as part of a team
- Wants to grow beyond a traditional customer service role and develop operational skills
Why Join Yardworx?
- Opportunity to build a career in operations and production management
- Gain experience coordinating real-world service operations
- Work with a growing company and supportive team
- Variety in your day — customer interaction, problem-solving, and operations support
- Year-round employment in the landscaping and snow removal industry
Schedule & Expectations
- Full-time position
- Seasonal flexibility required during peak periods
- Occasional additional hours may be required during major projects, seasonal transitions, or snow events
If you are organized, customer-focused, and interested in learning how a successful service operation runs, we want to hear from you. Join the Yardworx team and grow with us.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Vision care
- Wellness program
Work Location: In person
