The Pas MB Clinical Case Manager – Winnipeg, MB

Turning Leaf Community Services Inc.
Winnipeg, MB

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Job details

Benefits

Mileage reimbursement

Skills

Nutrition
Operations management
Case file maintenance
Team leadership
NRP Certification
Person-centred care planning
Incident Reporting
Post-secondary education
Filing
High school diploma or GED
Hiring
Supervising experience
First Aid Certification
Case management
Decision making
Meal preparation
Program coordination
Written report writing
Recruiting
Contracts
Interviewing
Working with individuals with mental health conditions
Budgeting
Training & development
Communication skills
Client interaction
Facilities maintenance
Team coordination
Driving Licence

Full job description

ABOUT US

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment
services to low and high-risk vulnerable and marginalized individuals living with mental illness and
intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs
and risk level. We offer crisis-intervention and treatment services, community support, day program
services, residential support (including emergency housing, 24-hour homes, cluster housing, and home
share), a harm reduction program, clinical services, indigenous services and more.

We are proud to be recognized as one of Manitoba’s Top Employers of 2025. This honour distinguishes
Turning Leaf as a leader in our industry, and as one of the top places to work in the province.

WHO WE SUPPORT

The participants of our programs are often deeply impacted by their circumstances which can become
barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions,
discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the
barriers our participants face every day.

MAKE AN IMPACT

Being a part of the Turning Leaf team means you will have the opportunity to make a direct and positive
impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding.
Many of our employees say they have found their life’s purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our
employees have the skills and confidence to be successful in their careers. We are an organization that
pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.

We are growing more and more all the time, and we are always hiring. If you feel called to be a part of the
Turning Leaf team, please apply today.

CLINICAL CASE MANAGER JOB SUMMARY

Reporting directly to Senior Clinical Case Management, the Clinical Case Manager is responsible for the
operation and provision of the services provided for both day program and community support. They are
responsible for operations of all services provided to all Turning Leaf participants within their assigned
caseload, including program administration, participant scheduling and supervision, and staff
scheduling and supervision.

The Clinical Case Manager is responsible for overseeing the treatment/support service, management,
and operation of the day program facilities, and ensuring that program objectives and individual support
plans/contracts are delivered and developed and maintain according to organizational standards. The
Clinical Case Manager is responsible for the ongoing monitoring, development, and reporting of
participant related training and support programs, and act as liaison to both inter-agency programs and
external collaterals (e.g., Department of Families, Manitoba Probation Services, etc.).

ESSENTIAL REQUIREMENTS

Up to date resume and cover letter
Clear Criminal Record Check with Vulnerable Sector Check, Adult Abuse and Child Registry

Check (no older than three months)

Valid C.P.R and First Aid Certification
Minimum of three years’ related work experience
Minimum of two years’ experience in a supervisory role
Valid driver’s license with access to a reliable vehicle
Completion of High School or GED
Post-secondary education in Human Services is considered an asset.
Three employment references.

QUALITIES AND QUALIFICATIONS

Turning Leaf’s Clinical Case Managers must be able to handle interpersonal relationships judiciously,
empathetically, and professionally while executing their responsibilities and providing Turning Leaf’s
person-centered supports.

Additional required attributes include:

Ability to write clear concise reports
Ability to handle multiple projects and priorities in a professional and timely manner
Organizational and planning skills with related decision-making abilities
Excellent communication and conflict resolution skills
Strong interpersonal skills and an ability to work effectively as part of the team
Provide a fair and consistent, non-judgmental work ethic
Experience in nutrition, menu planning and meal preparation
Demonstrates fiscal responsibility and accountability
Ability to travel as needed for training and development purposes
Effective in appreciating the cultural diversity of the participants and able to preserve the

dignity and respect of each participant

Overall, you are able to maintain a courteous, diplomatic, and professional manner at all

times

SUMMARY OF JOB DUTIES AND RESPONSIBILITIRES

Operations

Participate in the interview/selection of support team members
Oversee the scheduling of the support team ensuring that the schedule adheres to the

approved budget for support hours

Participate in the amenability/intake/transition process of new participants to the program.
Meet with the participant and collateral’s stakeholders prior to the onset of service to gather

information about the individual to formulate a support case plan.

Assist with staff scheduling, as required.
In collaboration with support team, address needs pertaining to participant transition as

necessary.

Oversees building maintenance / upkeep as well as company van maintenance/upkeep.
Oversees petty cash usage and associating monthly reporting

Leadership

To serve as a role model to the support team, and supported individuals
Direct oversight of Direct Support Professionals and Team Leads. Ensuring they are completing

their roles and responsibilities as assigned, providing guidance and on the job development,
approving time off requests, timesheets, etc. as required.

Provide training to the Support Team on the implementation of Turning Leaf’s person-centered

support and individualized support plans

Utilize skills and experience to communicate effectively, additional to review, expand upon and

implement policy and procedures to be utilized by the support team

Facilitate support/treatment planning within the systems team
Employ a person-centered approach, work with direct support workers to engage with their

participants as per the support/behavior plan, and engaging them in programming activities

Supervision/Service Delivery

Aid in coordinating services for individual with the appropriate collaterals
Ensure the efficient operation of support services and maintain ongoing record/documentation

of the operation of the day program, community supports, and supports delivered for all
support contracts

In conjunction with the support team, engage participant in a process of goal setting, planning

and acquisition

Work with the support team in development planning and implementation of recreational,

vocational, and life skills programming designed to address participant needs, as well as other
participant related programs which become necessary and are advised by the Senior Clinical
Case Manager.

Maintain an awareness (and record) of the participants’ known diagnosis and symptomatic

behavior; Develop support plans to reflect the participant’s mental health experience

Consult regularly with clinical team, including occupational therapist, to guide support and

behavior plans for each participant on caseload

Maintain updated support and behavior plans for each individual on caseload
Oversee and maintain an awareness of cumulative health care of the participant (including

general practitioner, dentist, ear and eye specialists, speech and language pathologist,
bloodwork, and psychiatrist appointments)

Maintain a list of accurate medications per participant along with any necessary PRN protocols

Reporting

Adhere to the reporting expectations of the funding body for each individual within the case

load.

Submit formal standardized written incident reports to the funding agent for each individual

within the case load

Report at-risk activities verbally (including via telephone) and in writing to the Senior Clinical

Case Manager/Director

The Regional Clinical Case Manager is responsible for attending monthly or as required program

review meetings with Senior Clinical Case Manager/Director, ensuring the Senior Clinical Case
Manager is informed of situations and occasions arising that affect the Agency as a whole, as
well as addressing policy, procedure, planning, staffing, and participant related issues.

To attend all psychiatric medication review appointments, supervision meetings, planning

meetings, and all other necessary appointments

Be available to respond to crisis/emergencies as required
Maintain up-to-date participant files (static and dynamic information)
Maintain semi-annual reports on participants
Acquire monthly reports and staff logs
Other duties as assigned

BENEFITS

Salary paid
Corporate cell phone
Health Benefits immediately
GRRSP Program (optional)
15 days vacation
Paid Wellness Time
Bereavement and Compassionate Care Time
Mileage Reimbursement (when applicable)
Employee Family Assistance Program (EFAP)

HOW TO APPLY
Applicants can express their interest by submitting a cover letter that clearly demonstrates why they are
the ideal candidate (cover letters must cite specific examples congruent with the posting requirements)
along with their résumé to [email protected] We thank all applicants, but only those being
considered for an interview will be contacted.

Turning Leaf welcomes applications from people with disabilities. Applicants with disabilities may request
reasonable accommodation relating to the materials used and/or activities throughout the application
and selection process.

Turning Leaf Support Services is committed to fostering and upholding an inclusive workplace that
reflects the diversity of the communities we serve, including Indigenous Peoples. We believe in creating
opportunities for everyone to thrive by embracing diverse perspectives, experiences, and identities. We
encourage candidates from Indigenous communities, minoritized groups, underrepresented groups, and
all walks of life to bring their unique talents to our team

Apply Now

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