Personal Support Supervisor (RPN)
SE Health
London, ON
POSITION SUMMARY:
As a Personal Services Supervisor (Personal Support Worker Supervisor), you will oversee the delivery of client care for a community PSW team in our London Service Delivery Centre. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

RESPONSIBILITIES and ACCOUNTABILITIES:
Operational Results

Provide leadership and engage the team of approximately ### staff to achieve or exceed performance targets.

Maximize team performance through the effective and efficient utilization of resources.

Promote engagement with SE’s private pay business, as appropriate for client circumstance

Utilize projections in determining and forecasting resource needs.

Implement communication strategies to promote shared vision and collaborative working relationships.

Engage with and support special projects or new programs as required.

People Management and Team Development

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

Coach and manage employees with performance issues and consult appropriately with Human Resources.

Interview, select, hire and onboard/orient new employees.

Follow employee relations/labour relations processes and relevant policies and procedures.

Facilitate and maintain team development, by providing opportunities to support staff education.

Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:
Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

Respond to client feedback and service inquires in a responsive and timely manner.

Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals

Communicate with staff and stakeholders in an effective and timely manner

Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:
A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario

Bachelor’s degree or diploma is required.

Minimum 1 year leadership/management is preferred. For internal Saint Elizabeth employees we would be looking for minimum 1-2 years’ experience in a leadership capacity.

A minimum of six (6) months community nursing experience preferred.

Demonstrated Saint Elizabeth’s values and core leadership competencies.

Excellent interpersonal and verbal/written communication skills.

Ability to work independently and as part of a team.

Thrives in a fast paced environment, with multiple competing priorities.

Outcome-oriented and able to achieve desired results.

Sound understanding of documentation standards.

Demonstrated leadership skills.

Excellent computer skills/knowledge and familiarity with scheduling systems

Ability to work in an on-call after hours rotation

A vehicle and valid driver’s license – and ability to travel.

Current CPR certificate

Willing and able to provide care for our clients, if required.

Performance management experience is preferred.

About us:
SE Health (previously Saint Elizabeth Health Care) is a Social Enterprise applying our knowledge, vision and drive to forever impact how people live and age at home. With Canadian roots and 110 years of expertise, SE Health is a not-for-profit charitable organization delivering quality care, innovative solutions and education to people where and when they need it. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone. In 2019 We were honoured to be recognized by Forbes as one of Canada's Best Employers.

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at hresources@saintelizabeth.com at your earliest convenience.