The cash team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.
RESPONSIBILITIES AND TASKS
Smiles, make eye contact, greets and thanks customers
Directs customer to the location of requested items
Handles multiple customers in an effective and efficient manner
Deals with challenging situations and conflict resolution in a professional manner
Operates cash register and all point of sales functions
Processes customer purchases efficiently, following standardized procedures
Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases
Learns to use the system in place that automatically dispenses your change and cash and accepts your funds at the end of your shift.
Maintains merchandise around the cash area and ensures that retail basics are executed efficiently
Reports stolen and damaged goods to management
Alerts management to security problems
Alerts the respective department on any customer inquiry or concern
Shares opinions and ideas on how to improve store success
Participates in meetings and all training as required; listens to feedback to improve their own abilities
Complies with company, store and department policies
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately
Uses professional language and maintains a professional appearance (eg. uniform, hygiene, grooming and name tag) when interacting with others.
Completes other tasks, as required.
Basic math and typing skills
Ability to work efficiently with computerized systems
Ability to work with minimum supervision
Experience in a customer service role and /or with a Canadian Tire store is considered an asset
CSA certified safety footwear
Required Skills and Abilities
Successful candidates will demonstrate the following competencies:
Strong orientation towards customer service excellence.
Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers
Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
Effective written and oral communication skills and the ability to maintain professional communication even in challenging situations
Ability to complete detail-orientated tasks according to instructions and to demonstrate responsibility for outcomes.
Ability to work in a fast paced team environment that provides assistance and support to co-workers to achieve common goals.
Ability to resolve retail and or customer issues.
Ability to multitask, adapt and cope with challenging and changing situations
Positive attitude, punctuality and solid work ethic.