Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Role Description:
• Business Systems Analyst (Retail Transactions) Act as a liaison between business stakeholders and technology teams to deliver retail transaction solutions.
- Gather, analyze, and document functional and non-functional business requirements.
- Create user stories, process flows, use cases, and functional specifications.
- Support retail transaction systems including POS, payment processing, loyalty programs, and e-commerce platforms.
- Facilitate stakeholder workshops, requirement gathering sessions, and backlog refinement meetings.
- Collaborate with development, QA, and product teams throughout the Agile software development lifecycle.
- Perform impact analysis and support system integratio ns across retail, finance, inventory, and customer platforms.
- Coordinate User Acceptance Testing (UAT), defect resolution, and production validation activities.
- Analyze business processes and recommend improvements to enhance operational efficiency and customer experience.
- Utilize tools such as Jira, Azure DevOps, SQL, and process-mapping applications to support project delivery.
- Ensure solutions align with business objectives, compliance requirements, and organizational standards.
- Provide ongoing support for change management, process optimization, and continuous improvement initiatives.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
