Supervisor, Retail Credit
Parkland Fuel Corporation
Calgary, AB
Parkland is unique. We fuel communities by safely delivering high-quality petroleum products to motorists, businesses, consumers and wholesale customers across North America. Through unrivaled dependability and service, we connect communities to the products they need to heat their homes, fuel their industries and drive their economies.

Parkland is strong. We are one of North America’s fastest growing and largest independent distributors and marketers of fuels and lubricants. Our family includes Bluewave Energy, Columbia Fuels, Elbow River Marketing, Island Petroleum, Fas Gas Plus, Farstad Oil, Les Pétroles Parkland, Pioneer Energy, Sparlings, Superpumper Inc., Ultramar, and most recently Parkland Refining (B.C.) Ltd.

Parkland is growing. Our organization is powered by effective leadership, progressive strategies and industry-leading best practices — but more importantly, it is driven by talented, customer-focused people who value integrity, innovation and quality. We are looking for good-natured, hard-working candidates who want to build a rewarding career in a dynamic and collaborative work environment. We are a family and our family continues to grow.

Position Summary:
The Credit Supervisor is responsible for supervising, developing and training the credit collectors that manage collections and payment processing for the Retail fuel division.

Key Responsibilities:
  • Communicate department and inter-department organizational objectives to the team
  • Analyze the reports on volumes of work and shift workloads supporting the business needs; ability to move work within the team resources to manage against the work volume.
  • Coach and mentor the credit team(8+) and have the ability to guide them through priorities and timelines.
  • Supervisors to escalate to next level management when necessary
  • Recognizing opportunities to develop team and identify those that are content and allow them to continue to be successful in their current role
  • Engagement activities with staff on a volunteer basis when timing is appropriate ie: not peak season or end of budget
  • Managing conflict with both internal and external customers as required in a professional manner. Coach team members in negotiating payment plans and dealing with customer escalations
  • Working with Credit Manager to complete month end requirements – reporting and analyzing of aging and collections in order to meet tight timelines. Communication needs to be clear, concise, consistent and with advanced notice. When appointed to a task ensure full involvement from the beginning and give responsibility to follow through to completion
  • Keep up to date on collections rules with regard to consumer rights (ie: bankruptcy CCAA, and other options for creditor protection)
  • Adhere to Performance Management guidelines and processes as set out by Parkland (Objective Setting, Performance Improvement)
  • Strong management skills and have the ability to initiate action plans as required
  • Maintain collector roles
  • Participate in interviewing and hiring and training new staff members, setting up their access in the system and providing guidance to make them effective through coaching and development
Qualifications and Skills:
  • Completion of Post-Secondary program in business or accounting
  • Membership in the Credit Institute of Canada with completion of or working towards their CCP would be an asset
  • Minimum 5 years’ experience in a progressive and responsible role in collection of delinquent accounts
  • Minimum 3 years’ experience as supervisor providing mentorship, team building, conducting performance reviews, and team goal setting and monitoring results, the team may include personnel that work in remote locations
  • Experience dealing with credit collection agencies regarding proposals, settlements and litigation: follow up with agencies to provide additional account details or obtain status updates
  • Processing bankruptcy documentation, completing credit checks / verifications
  • Proficient in the administration of the Canadian Privacy Act; Personnel Information Protection and Electronic Documents Act; Credit Institute of Canada; Fair Trading Act of Alberta; etc
  • Proficient with Microsoft Office suite of products
Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Our main priority at Parkland is our people. As an employee, you can expect a fair workplace, a professional work environment, competitive compensation, outstanding benefits, and a share in our success through the Employee Share Purchase Plan and our Annual Incentive Plan.

Our preferred method of application is online at

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland Fuel Corporation is committed to the principles of Employment Equity.

We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.