Analyst, Fraud Detection (Full-Time and Part-Time Positions Available)
North York, ON
Requisition ID: 38398

Join the Global Community of Scotiabankers to help customers become better off.


The Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting customers to determine if the account has been compromised and if proactive measures are necessary to block the account from further use.

Key Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Detect and prevent fraudulent activity with respect to the Bank’s credit cards, debit cards, ScotiaOnline, Email Money Transfers, Western Union and Visa debit by:
Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring.
Making a decision, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder and/or branch to discuss the activity.
Working closely and effectively with the rest of the Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly.
Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented to counteract this activity.
Reviewing frauds caught and missed on a daily basis to ensure continuous improvement in fraud detection effectiveness.

Achieve and maintain required service level standards by:
Operating at optimal efficiency of the department by ensuring productivity goals are attained
Occasionally responding to incoming telephone and written inquiries from customers,
Communicating with branches and other Bank departments to resolve inquiries relative to fraud issues and/or complaints
Key Competencies

Strong communication skills in English (French would be considered an asset)
Flexibility required with business hours
Utilization of active listening skills and appropriate acknowledgment statements
Strong analytical skills, attention-to-detail, and ability to make effective decisions.
Capability to build customer loyalty through listening, relationship building, and professional and persuasive communication skills
Ability to work in a fast-paced, changing environment
Ability to navigate between multiple Windows-based application system

This unit runs on a 24-hour operation.
The location for this position is Don Mills & Eglinton, North York, ON.
Bilingualism in French is considered an asset.
There are multiple full-time and part-time positions available.
There will be mandatory full-time training for the first 4-weeks of the position.
Location(s): Canada : Ontario : North York || Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.