Shelter Supervisor
Toronto Humane Society
Toronto, ON

Job Description

Shelter Supervisors, under the direction of the Manager, Shelter Care, are responsible for supervising the enrichment and husbandry of all animals in the building and the upkeep of hygiene standards in all animal housing areas. This position directly co-manages the Animal Care Workers (ACW’s).

Job Duties

  • Ensure that appropriate housing protocols for animal health and welfare are maintained.
  • To include holding periods, room limitations and allocating space for incoming transfers.
  • Supervise the day to day running of all aspects of the shelter care department.
  • Lead and foster an environment of teamwork and cooperation with the Animal Care Workers (ACWs)
  • Ensure safe work practices are followed.
  • Maintain adherence to policies/protocols related to cleaning and sanitation within the shelter and ensure that current standards are kept up to date.
  • Ensure commitment to quality, patient safety, and risk management initiatives in all staff members.
  • Ensure all animals/species meet or surpass their daily allotted enrichment needs; including but not limited to: walks/playgroups/group walks/out of enclosure enrichment/puzzle feeders/Open Paw Program
  • Facilitate the transfer of animals to and from other shelters/referral clinics
  • Order and oversee the distribution of daily supplies/food for all shelter care areas.
  • Liaise with Manager, Shelter Care regarding various issues and new policies for the purpose of communication to all staff members
  • Assist Manager, Shelter Care to assess staff productivity for annual performance reviews.
  • Administration of disciplinary action of supervised staff when required.
  • Ensure all new hires and permanent staff receives adequate/ongoing training in all areas of shelter care.
  • Maintain a high level of confidentiality in all interactions.
  • Demonstrate cooperation with other departments in order to ensure efficiency of care and support for patients.
  • Ensure that any building and maintenance related issues are reported to the Director, Operations and/or Manager, Building and Maintenance.
  • Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders.
  • Attend and participate in workshops, seminars, and in-service training to further education, skills, and training.
  • Be aware of and work within the regulations of all Toronto Humane Society policies and protocols.
  • Be available when needed for issues or problems related to job duties and responsibilities
  • Including on-call hours if and when needed.
  • Work in compliance with the provisions of the OHSA and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by the Toronto Humane Society.
  • Must be able to complete the duties and responsibilities of an Animal Care Worker (ACW) when required by the Toronto Humane Society for daily operation
  • Other Duties as required in the day to day operation of the Society.

Job Qualifications

  • Strong leadership qualities
  • One year of experience in an supervisory role
  • Demonstrated passion for animals and committed to helping others.
  • Strong organizational and time management skills with the ability to prioritize and manage conflicting demands
  • Meticulous records maintenance skills
  • Strong interpersonal skills and a demonstrated ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times in a diverse environment
  • Ability to effectively communicate both verbally and in writing
  • Ability to work individually whilst leading a team
  • Ability to remain calm and professional in emotionally charged situations.
  • Proficient in Microsoft Office programs (including Word, Excel, Outlook and PowerPoint)
  • Ability to adapt to new technology
  • Knowledge of Pet Point an asset.

Work Conditions

  • Flexible hours including nights, weekends, and holidays
  • Attendance and participation in training
  • Operation of desktop computer and peripherals
  • Interaction with employees, management, volunteers
  • Working in a busy environment with frequent interruptions
  • Occasional overtime
  • May involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20 – 50 pounds) and some combination of climbing and balancing to include stooping, kneeling, crouching, and crawling
  • Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, weather, temperature and noise extremes, hazardous materials, traffic hazards, bright/dim lights, toxic agents, animal/wildlife attacks, animal/human bites, disease, pathogenic substances, or rude/irate customers.

This is a non-unionposition.

The Toronto Humane society is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, the Toronto Humane society will make accommodations available to applicants with disabilities upon request during the recruitment process.

Minimum starting salary: $36,960.00 /year

Job Types: Full-time, Permanent

Salary: $36,960.00 /year


  • Supervisory: 1 year (Preferred)