Description
Enrolment Services within the Office of the Registrar is currently seeking a Recurring Part-time Student Services Administrator.
Reporting to the Manager, Enrolment Services Operations, this recurring part-time position serves as the first point of contact for the Enrolment Services advising office and supports back-of-house administrative tasks. The primary purpose of the position is to serve two key functions; first to act as the primary contact for front line service to students, staff and general public, second to provide administrative support to the department. The business day for Enrolment services runs from 9:00 am thru 4:00 pm Monday-Friday (10:00 am thru 4:00 pm on Thursdays). Shifts are 8:30-4:30 Monday to Friday. Peak periods are August-September and January.
Summary of Key Responsibilities (job functions include but are not limited to):
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Provide friendly, supportive front facing service for all inquiries at Enrolment services.
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Conduct needs assessment and immediate response to student inquiries, whether that means providing information, assisting with utilization of self-queuing technology, or providing a referral to another department on campus.
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Accurate documentation of interactions in Peoplesoft.
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Ensuring confidentiality of the student record and student information.
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Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre-established service thresholds.
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Responsible for daily opening/closing of the physical office space.
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Responsible for cashiering functions.
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Responsible for supporting transcript processing.
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Recording monthly statistics.
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Maintains stationary and supplies inventory.
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Coordinate physical mail, and maintain department staff lists.
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Ensure office equipment in general office is well maintained, serviced and fully functional.
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Updates and maintains communications documents in the waiting area including posters and TV screens.
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Supports Enrolment Services administrative inquiries.
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Occasional telephone support for student inquiries.
Qualifications / Requirements:
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Minimum of a high school diploma. Post-secondary education (college diploma/certificate) would be considered a strong asset.
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A minimum of two years experience in an office administrative role with a minimum of one year in a post-secondary Registrar's Office.
- Experience with collecting, reviewing and processing confidential student documents with precision and accuracy.
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Experience in a dual front-facing/office support role with proven successful internal and external customer service.
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Experience working in a high traffic/high volume environment with constant inquiries and interruptions.
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Excellent working knowledge of Microsoft Office, e-mail, Internet and web-based applications.
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Demonstrated organizational and time management skills together with proficient written and verbal communication skills.
- Ability to be flexible and manage a heavy workload and stress during peak periods.
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The ability to work under minimal supervision, exercising discretion in decision making is required.
Application Deadline: September 17, 2024
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Operational/Admin Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
