Sherwood Nissan is looking for an experienced service advisor to join our team! You must be goal oriented, organized, have good communication skills, be a team player and have the desire to learn. You are the first point of contact for the customer at time of drop off and set the stage for each individual's experience with our dealership.
Responsibilities:
- Check in customers daily for their appointments
- Record customers concerns to best ability
- Communicate technician’s finding to customer to help inform them on decision making
- Add / update detailed information on work orders
- Order any parts needed
- Schedule repairs with the shop for returning repairs
- Educate customers on future maintenance services/ recommended maintenances
Qualifications:
- Customer service experience
- 1 year minimum experience in automotive service required.
- Experience with Reynolds Ignite system
- Comfortable with running multiple computer programs at once
- Must be flexible and able to work well under pressure
- High attention to detail and effective organizational skills
- Effective written and oral communication skills
We offer a competitive pay plan.
Monday- Friday
Alternating Saturdays: 9:00 am - 1:00 pm
Job Types: Permanent, Full-time
Pay: $40,000.00-$120,000.00 per year
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Sherwood Park, AB T8H 2A2: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
