WHO WE ARE
DRMG is a Fun, Family, and entrepreneurial-oriented company where every person in the company supports the overall success of the organization. Your work matters here and we need more people like you who can communicate well, build great relationships, and thrive in a complex and fast-paced environment.
DRMG (Direct Response Media Group) has been helping businesses of all sizes boost sales and brand recognition through Targeted Direct Mail Campaigns for more than 20 years.
We are Canada’s leading Direct Mail company delivering a wide range of neighbourhood mail, including our widely recognized Money Saver brand to over 175 million homes annually. We are also a Canada Post Expert Partner, and their largest shared mail customer.
OUR PURPOSE
Helping Canadians save, businesses grow, and neighbourhoods thrive!
OUR CORE VALUES
- We Practice Ferocious Customer Service
- We Treat People Right
- We Know How To Have A Good Time
- We Are In This To WIN!
- The Team Is The Heart Of Everything
- We Contribute To Our Communities
SUMMARY
We are hiring a Junior Graphic Designer & Client Services Representative to join our Client Services team. This role will be a full-time, permanent position working out of our head office located in Oakville, Ontario. We are looking for someone who is dedicated to ferocious customer service, treating people right, and being a part of a team. Our team is the heart of everything! The ideal candidate will possess excellent communication skills, creativity, and customer centric qualities. Additionally, the Junior Graphic Designer & Client Services Representative will work with the organization’s clients, Sales Representatives, and design team to collect information on the client's products and services. The Junior Graphic Designer & Client Services Representative will be responsible for designing and creating compelling graphics, developing visual brand identities, and creating and editing print artwork and designs.
AS A JUNIOR GRAPHIC DESIGNER/CLIENT SERVICE REPRESENTATIVE, YOU WILL MAKE YOUR IMPACT BY:
- Create visually appealing print ads that align with DRMG’s identity, message, and target audience.
- Work on various marketing design tasks such as creating social media graphics, email marketing visuals, website graphics, and other promotional materials.
- Follow brand guidelines to maintain a consistent brand image and ensure high-quality designs.
- Occasionally assist the output/production team with design-related tasks such as making adjustments to files, preparing artwork for print or digital publication, and other related duties.
- Create design work for various projects such as MSE (MoneySaver Envelope), MSM (MoneySaver Magazine), and Solo Cards.
- Make changes to existing marketing materials and create new ones based on the marketing team's requirements.
- Design menus for different clients in various industries such as hospitality, food and beverage, and retail, and create visually appealing designs that showcase the products or services offered by the client.
- Work on design projects for franchises, ensuring that the designs are consistent with the franchise's branding and image.
- Create new design projects from concept to completion, ensuring that the design work meets the client's needs and requirements.
- Manage design tickets such as creating visuals for revenue reports, microsites, and other related projects.
- Design print ads that will be used in various mediums such as newspapers, magazines, and other publications.
- Create marketing materials such as brochures, flyers, and posters.
- Interact with clients, Sales Representatives, and internal departments on print marketing campaigns to coordinate and manage deadlines.
- Lead as a Subject Matter Expert on DRMG products to advise clients on best strategies for meeting goals.
- Communicate with team members on a weekly basis.
- Actively participate as a key member of the Client Services team to help drive the company’s departmental strategy.
- Manage workflow of advertising materials with design, sales, and output teams.
- Ensure records in internal databases and folders are accurate and up to date while focusing on metrics and quantifiable outcomes.
- Create new business tickets and art, in addition to monthly mailer tickets and art creation.
- Submit artwork revisions and changes as required.
- Collaborate with the marketing team to understand the marketing strategy and objectives to ensure the ads meet the campaign goals.
- Collaborate with the client and the marketing team to understand the project's goals and deliver high-quality designs.
- Communicate with the marketing team to understand their needs and deliver high-quality designs that meet the set deadlines.
- Living our core values and contributing with feedback, suggestions and ideas to make the company successful.
- Participate in learning and development initiatives proposed by DRMG’s internal learning platform, DRMG University.
- Assist with other projects as assigned by the Director of Sales Operations and Client Services.
YOU CAN EXCEL AS A JUNIOR GRAPHIC DESIGNER/CLIENT SERVICE REPRESENTATIVE IF YOU HAVE:
- Diploma or Certificate in Graphic Design, Marketing, Digital or a related field.
- Experience in print and digital marketing.
- Proficient in Adobe Suite, MS Office and Google Workspace.
- 1+ years of experience working directly with clients and creating/revising advertisements.
- A positive, independently motivated and team-focused attitude with a passion for continuous improvement.
- Ability to engage with clients effectively and provide consultation.
- Persuasive and engaging oral and written communication skills.
- The ability to recognize and anticipate problems, and gather and analyze the information necessary to resolve those problems.
- Clear and precise instructional abilities to properly and effectively brief initiatives from large projects and campaigns to smaller tasks.
- A reflective approach while being appreciative of feedback and dedicated to continuous improvement.
- General knowledge of a variety of marketing channels, in both a print (direct mail) and digital environment.
- Ability to collaborate with internal and external departments while being a team player.
- Excellent interpersonal and communication skills, both verbal and written.
- Attention to detail, highly organized, and the ability to prioritize and handle multiple tasks.
- Bilingual (French) an asset.
WHAT’S IN IT FOR YOU
- The opportunity to be a part of a collaborative, fast-paced environment with a team that consistently provides a high level of service to clients and internal departments.
- Involvement with a team that demonstrates integrity, respect, and trust as part of our core values which we practice every day - WE TREAT PEOPLE RIGHT!
- A culture of transparency, where team members are involved in important conversations and encouraged to bring new innovative ideas to the team. We believe in our employee’s skills and abilities!
- A high level of collaboration with a team that is eager to help you succeed in your role and grow in your career. - THE TEAM IS THE HEART OF EVERYTHING!
- A fun working environment with the opportunity to participate in our cultural activities including seasonal campaigns to give back to our community, ping-pong tournaments, team lunches, and online trivia - WE KNOW HOW TO HAVE A GOOD TIME & WE CONTRIBUTE TO OUR COMMUNITIES!
- Flexibility to work in a hybrid work environment, working 3 days per week in our creative office space (with Eddie & Sophie, our two office dogs!) located in Oakville, and 2 days from home.
- A health care spending account for you and your family, and paid time-off. We want our team to be happy and healthy!
- Gain meaningful work experience working with a passionate Canadian organization that has proudly been serving Canadian businesses for over 18 years - WE PRACTICE FEROCIOUS CUSTOMER SERVICE!
DRMG is an equal-opportunity employer that fosters an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation. We thank all applicants for their interest in DRMG; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status.
Job Types: Full-time, Permanent
Work Location: In person
