Are you a talented administrative professional looking for a new opportunity? Do you have a passion for working in a fast-paced multi-cultural environment? Do you enjoy working with diverse clients and staff? Are you passionate about giving back to the community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community?
The YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and well-being and dedicate ourselves to building a healthy and vibrant community every day.
This administration position may support EarlyON Operations in Waterloo Region and the City of Stratford. Typical work location is expected to be in Waterloo Region.
What you will do…
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Answers telephone, social media messages, website chats, emails and visitor’s inquiries in an appropriate manner.
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KEyON and Website support to the EarlyON system, professionals, and participants including data entry and problem-solving.
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Support in the maintenance of a systematic and organized filing and archiving system
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Contact clients through email, telephone, virtual platforms and in person, describing EarlyON, KEyON data entry and usage and triaging follow ups needed to the appropriate EarlyON Leadership team member.
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Performs administrative duties - supporting the leadership and direct delivery teams and clients by organizing the incoming and outgoing mail, typing correspondence, proofreading, report generation, data entry, and filing.
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Provides support with group sessions/workshop presentations and networking meetings, including note-taking, room bookings, scheduling, and Zoom channel bookings
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Coordinates appointment bookings with community partners and participants.
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Attends workshops, trainings, conferences and staff meetings as required.
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Supports EarlyON leads in completion of online supply ordering from approved vendors.
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Strong time-management skills with the ability to manage multiple tasks, prioritize effectively, and adapt to interruptions and changing priorities in a busy environment.
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As always, there might be other duties as assigned.
What you will bring….
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3–5 years of related experience required, along with post-secondary education in administration, customer service, or a related field, or an equivalent combination of education and experience.
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Working knowledge of computers, iPad, and Zoom / Teams platforms.
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Strong analytical, problem-solving, and organizational skills, detail-oriented
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Strong customer service skills
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Strong adherence to quality and data entry expectations
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Strong MS Office skills, especially Word, Excel, Teams, and Outlook
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Ability to work with minimal supervision
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Ability to maintain strong confidentiality as the position handles sensitive information
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Strong understanding of the KEyON data entry system is an asset
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Ability to communicate fluently in multiple languages is an asset
What you will gain….
You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization, but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program.
This role will be primarily based in the city of waterloo and may require to travel across the region, including regularly scheduled hours at sites which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites.
Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.
The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.
The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website.
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.
To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.
