Join our team at Lonsdale Naturopathic Clinic!
We are looking for a warm, reliable, and personable part-time Front Desk Team Member to join our clinic team permanently!
This role is ideal for someone who genuinely enjoys working with people, values building relationships with patients, and is looking for a long-term part-time position in a welcoming healthcare environment.
At our clinic, reception is more than answering phones and booking appointments – it’s about helping create a calm, caring, and positive experience for every patient who walks through the door.
We’re looking for someone who is:
- Friendly, welcoming, and easy to talk to
- Comfortable engaging with patients of all ages
- Reliable and interested in a long-term commitment
- Organized, detail-oriented, and able to manage a busy front desk
- Adaptable and willing to learn clinic procedures
- Comfortable using basic computer software
- Calm, professional, and able to balance busy periods with quieter moments
Duties:
- Front Desk Management: Greet patients and visitors warmly and assist them with their needs in a professional manner.
- Scheduling: Manage and coordinate patient appointments, ensuring an organized and efficient schedule for the doctors.
- Administrative Support: Perform various clerical tasks such as data entry, faxing prescriptions and record-keeping to maintain accurate documentation.
- Client Communication: Answer phone calls and respond to emails, addressing patient inquiries and handling appointment confirmations and cancellations.
- Billing and Insurance: Assist with basic billing tasks, including processing card and cash payments, resolving discrepancies, and billing through extended health plans.
About this role:
This is a permanent part-time position (min 15 hours a week), and we are looking for someone who sees value in becoming a consistent, long-term part of our clinic team.
Starting salary is $20.00/hour, with potential for an increase based on performance after 3 months.
Previous experience as a receptionist or in a similar customer-facing role is preferred, but we are happy to train the right person with a positive attitude and strong people skills.
Experience with the Jane software and insurance submission is a plus.
Additional flexibility required based on clinic needs (coverage, vacations, etc.)
How to Apply:
If you are interested in applying, please either apply through Indeed or email us your cover letter and resume to [email protected]. Make sure to include ‘Part-Time Receptionist’ in the subject heading if you are emailing.
Job Types: Part-time, Permanent
Pay: $20.00 per hour
Ability to commute/relocate:
- North Vancouver, BC V7M 3H6: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Location:
- North Vancouver, BC V7M 3H6 (required)
Work Location: In person
