The IT Support Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware, software, and network issues, ensuring smooth IT operations, and delivering excellent customer service. The ideal candidate is a problem-solver with a passion for technology and strong communication skills.
Key Responsibilities:
- Provide Technical Support: Respond to user inquiries, troubleshoot issues, and provide solutions for hardware, software, and network problems.
- Incident Management: Log and track technical support requests using a ticketing system, ensuring timely resolution of issues.
- Hardware and Software Installation: Set up, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals.
- Network Support: Assist in diagnosing and troubleshooting network connectivity issues, including Wi-Fi, LAN, and VPN setups.
- User Account Management: Manage user accounts and permissions in Active Directory and other platforms (e.g., Office 365).
- System Updates and Maintenance: Install and update software applications, perform regular system maintenance, and apply patches or upgrades as needed.
- Documentation: Maintain accurate documentation of IT procedures, technical solutions, and system configurations.
- Training and Support: Provide basic IT training and guidance to users to help them optimize the use of IT resources.
- Collaboration: Work with the broader IT team to support larger projects, such as hardware rollouts, system upgrades, and security initiatives.
- Security and Compliance: Assist in maintaining IT security protocols, ensuring that systems are compliant with company policies and best practices.
Qualifications and Skills:
- Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
- Experience: 2+ years of experience in IT support or a similar role.
- Technical Skills:
- Proficiency in Windows and macOS environments.
- Experience with Microsoft Office 365 and other cloud-based applications.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
- Familiarity with Active Directory, remote desktop tools, and ticketing systems.
- Experience in setting up and maintaining hardware (e.g., desktops, laptops, printers).
- Problem-Solving: Strong analytical and troubleshooting skills, with the ability to resolve issues efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical issues in non-technical terms.
- Customer Service: A proactive approach to assisting users with patience and professionalism.
Preferred Qualifications:
- Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar credentials.
- Experience with IT asset management tools.
- Knowledge of IT security practices and policies.
Job Types: Full-time, Permanent
Pay: From $7,500.00 per month
Benefits:
Experience:
- IT support or a similar role: 2 years (Preferred)