Social Media Specialist
Eminence Organic Skin Care
Vancouver, BC

How to Apply

Please send a cover letter and resume with ‘Social Media Specialist’ in the subject line of the email.

For more information on Eminence Organic Skin Care, visit our website www.eminenceorganics.com, Facebook Page www.facebook.com/EminenceOrganicSkinCare and YouTube Page www.youtube.com/user/eminenceorganics.

The Application

Closing Date for applications: Sunday, June 16th, 2019 at 9pm PST

*Update on Friday, July 12th, 2019 screening & interviews are in process, however, applications submitted immediately are still welcomed and considered.

Competitive Salary, Bonuses, Extended Health Benefits, Wellness Program, Product Discounts and Green Transportation Incentives

Location: West Broadway and Cambie, Vancouver, Canada at Eminence’s Central Office

Work Hours: Monday – Friday, 8:00am – 4:30pm

Role Summary

Eminence Organics is looking for a Social Media Specialist (SMS) who knows their way around the internet and is passionate about skin care and wellbeing. The SMS knows how to use industry best practices to create compelling and engaging digital content while sharing our enthusiasm for sustainable business practices and our unique company culture. The SMS is the first person to let their friends know about the latest and greatest products by spreading the word using Instagram, Facebook, Twitter, Pinterest and LinkedIn. The SMS will collaborate with Eminence teams to develop content that will engage spas and consumers with our brand and products.

Reporting and Peer Relationships

The Social Media Specialist reports to the Digital Content Marketing Manager and will work closely with the Digital Experience and the Marketing & Communications teams as well as several outsourced service providers.

Overall Roles and Responsibilities

Duties and responsibilities include, but are not limited to:

Social Media

  • Cultivate a community of passionate fans on social media and other platforms such as forums
  • Monitor social media and review platforms for industry trends, audience sentiment and engagement opportunities with Customers, End-Consumers and influencers
  • Spread brand awareness by growing followers across social media platforms
  • Provide excellent and timely customer service by responding to comments, direct messages and customer service inquiries quickly, professionally and with poise and tact
  • Plan, schedule and create social media copy that maintains a consistent on-brand style and voice, optimized for business goals. Content includes but may not be limited to Instagram, Facebook, YouTube, Twitter, Pinterest, LinkedIn and other corporate social media properties
  • Develop, execute and analyze social media campaigns for product launches and other events
  • Develop and manage execution of paid social media campaigns while constantly refining effectiveness
  • Assess interaction and engagement on each platform, provide monthly reporting on analytics and develop action plans where necessary
  • Ensure accuracy of facts, grammar and spelling in all content
  • Partner with the PR department on marketing initiatives
  • Maintain best practices and stay current and informed with industry innovations that may benefit the brand
  • Assist in creating and curating social media content including, but not limited to, images, video, live broadcasts and graphics
  • Attend events which may be outside of regular office hours to create social media content which may or may not be posted live

Blog Content

  • Assist Content Team to create engaging and compelling blog content on products, brand, company and related lifestyle topics while exemplifying the Eminence Organic Skin Care tone of voice

Other

  • Perform other marketing-related duties as required

Experience Required

  • College Diploma or University degree in English, Marketing, Communications or Journalism, or an equivalent combination of training and related experience
  • Digital marketing and social media experience – 2 year minimum
  • Creating written and visual online content – 2 year minimum
  • Customer service experience – 1 year minimum
  • Online advertising or social media advertising – 1 year minimum
  • Graphic design experience an asset
  • Video editing experience an asset
  • A proven passion for skin care, wellness and popular culture
  • Previous esthetics experience especially with Eminence Organics products will be considered an asset
  • Experience in working with social scheduling, listening and reporting tools
  • Experience in social media analytics and how to interpret results to take action

Skills Required

  • Intermediate-Advanced knowledge of Microsoft Office (Outlook, Word, Powerpoint, Excel)
  • Intermediate-Advanced knowledge in business applications of Social Media Networks: Instagram, YouTube, Facebook, Twitter, Pinterest, LinkedIn
  • Impeccable written and oral English skills
  • Impeccable proofreading ability
  • Exceptional Customer service skills
  • Ability to curate / author / create compelling online content
  • Understanding of content management systems
  • Basic Photoshop skills
  • Demonstration of responsibility and ownership – ability to see things through and manage tasks and projects to completion
  • Ability to use initiative and independent judgment and problem-solving skills
  • Ability to multitask and work well in a high pressure, multiple-deadline environment
  • Ability to think strategically and solve problems, especially with internal and customer interactions
  • Ability to work well with minimal supervision and many styles of leadership
  • Ability to develop and sustain cooperative, productive working relationships to demonstrate our core values and contribute positively to the culture of the organization
  • Proactive, highly organized and extremely detail oriented
  • Excellent Conflict Resolution skills
  • Ability to exercise diplomacy and discretion and to handle information appropriately
  • Understanding of best practices for social media platforms, including a strong understanding for what drives engagement

Job Type: Full-time

Experience:

  • Creative written and visual online content: 2 years (Required)
  • Online advertising or social media advertising: 1 year (Required)
  • Digital Marketing & Social Media Marketing: 2 years (Required)