Position Overview: We are seeking a skilled and experienced Supervisor to oversee the daily operations of our vibrant pub. As the FOH supervisor, you will be responsible for supervisor a team of 4-15 employees, ensuring exceptional customer service, and maintaining a dynamic and efficient bar environment. The ideal candidate will have a passion for hospitality, a strong leadership presence, and a commitment to upholding the highest standards of quality and cleanliness.
Responsibilities:
- Team Management: Lead and supervise a diverse team of bartenders, servers, and support staff. Provide guidance, training, and support to ensure team cohesion and performance excellence.
- Operational Oversight: Ensure compliance with health and safety regulations and maintain cleanliness standards.
- Customer Service Excellence: Foster a customer-focused environment where exceptional service is a top priority. Handle customer inquiries, comments, and complaints in a professional and efficient manner.
- Quality Control: Maintain high standards of beverage quality, presentation, and service. Conduct regular inspections and quality assessments to uphold consistency.
- Conflict Resolution: Address and resolve conflicts or concerns among staff members or customers promptly and professionally. Foster a positive and inclusive work environment.
- Regulatory Compliance: Ensure adherence to all relevant laws, regulations, and licensing requirements. Stay informed about industry trends and best practices.
Qualifications:
- Excellent leadership, interpersonal, and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and handle challenging situations with a calm demeanor.
- Knowledge of beverage trends, mixology techniques, and industry best practices.
- Certification in safe food handling and responsible alcohol service preferred.
If you have a passion for hospitality and leadership, and you're ready to take on the challenge of managing a dynamic team in a bustling pub environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Benefits:
Language:
Licence/Certification:
Work Location: In person
