Change Management Specialist
South East LHIN
Kingston, ON
Company Bio
The South East Local Health Integration Network (LHIN) is responsible for planning, managing and funding health care at the local level, as well as the delivery and coordination of home and community care. One of 14 LHINs established by the Government of Ontario, the South East LHIN is driven to design and deliver quality, patient-centred health care to achieve the vision of “Better System, Better Care” and meet the needs of residents who call this region home.

Committed to ensuring health care services maximize available resources, are aligned with regional and provincial priorities, and meet local needs and priorities, the LHIN continues to work with the Ministry of Health and Long-Term Care, in partnership with patients, families, health service providers and health care innovators to transform the health care system in Ontario – today and into the future.

The South East region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smith Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the South East LHIN can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary
ConnectingOntario Northern and Eastern Region (ConnectingOntario NER) (previously known as Connecting Northern and Eastern Ontario or cNEO) is a program funded by eHealth Ontario that will give clinicians (such as physicians, nurses and community based health providers) secure and timely access to electronic patient health information in northern and eastern Ontario. This will be done by connecting health service providers through the integration of electronic health care systems.

Clinicians (from hospital, primary and/or community care) will be able to access their patients’ electronic health information, such as lab reports, diagnostic imaging reports, discharge summaries and medications, in a seamless manner using their clinical viewer (portal) and/or their electronic medical record (EMR). Clinicians will be able to access their patients’ health information through a clinical viewer (portal) and/or an electronic medical record (EMR).

Clinicians in community-based care can securely view their patients’ health information using the ConnectingOntario clinical viewer (portal). Web access allows clinicians the flexibility to access this information from any secured computer, 24 hours a day, seven days a week.

  • Leads project teams.
  • Execute change management strategies and plans.
  • Engage stakeholders in defining specific change management tactical plans.
  • Identify risks, issues and action items
  • Develops risk management plan.
  • Facilitates resolution or escalation to Project Manager of all project issues.
  • Facilitates mitigation of identified risks.
  • Analyses business model and workflows and their integration with the technological solution.
  • Develops change management strategies, tactics, to address business needs.
  • Works with stakeholders to match business strategy with value realization
  • Monitors adoption and benefits realizations.
  • Assumes day-to-day planning, management and control of teams, including advising on the selection of methodologies, techniques and tools.
  • Accountable for ensuring the successful completion of the team’s deliverables for all phases of the project(s) from analysis to implementation.
  • Project leadership experience.
  • Experience in change management
  • Clinical experience in implementing eHealth applications or with experience working with
Clinicians in identifying the value realization of EHR or information technology.
  • Leadership experience in one or more of the following areas:
Multi-organization projects.
Multiple stakeholders.
Establishment and/or management of information resource management
Managing the implementation activities associated with projects.
  • Experience in structured methodologies for the design, development, implementation
and maintenance of applications.
  • Experience in the use of project management software.
  • Excellent analytical, problem-solving and decision-making skills; verbal and written
communication skills; interpersonal and negotiation skills.
  • A track record for meeting deadlines.
  • Experience in leading teams in healthcare projects.
  • Experience of developing and/or executing change management strategies
  • Experience in Ontario healthcare sector.
  • A solid understanding of clinical processes (primary, acute and community care)
  • Well-developed understanding of the impact of technology on patient service delivery
  • Proficient in SharePoint, Microsoft Office, Microsoft Project
  • Knowledge of provincial and local health-care priorities, initiative, and issues.
  • Knowledge of technologies employed in primary healthcare an asset
  • Knowledge of South East LHIN business strategies, objectives, priorities and programs, and related communications priorities and plans
  • Knowledge and understanding of the South East LHIN’s stakeholders as well as overall issues and priorities within the healthcare sector
  • Detailed knowledge of South East LHIN administrative practices, policies and procedures, especially around confidentiality and release of information
Preferred Qualifications
  • Undergraduate Degree is required in Health Sciences, Health Informatics, Computer Science, Industrial Engineering, Business Administration or related field .
  • Minimum of 3-5 years of experience supporting digital health initiatives or within a health care capacity
  • Previous experience with enabling technologies and digital health within Ontario
  • Experience in data reporting and management
  • Prior experience in evaluation or research an asset
  • Strong communication skills (written and oral)
  • Excellent active listening and interpersonal skills
  • Strong ability to pay attention to detail
  • Excellent relationship building, collaboration, and engagement skills, including conflict resolution, negotiation and mediation
  • Ability to manage frequent demands of multiple stakeholders
  • Able to work effectively with a diverse group of clinical and non-clinical stakeholders
  • Ability to work in a diverse and fluid working environment recognizing that different opinions and backgrounds can bring strength to the tasks at hand
  • Demonstrated experience quickly building and maintaining effective and productive working relationships in complex, multi-stakeholder healthcare environments
  • Experience in the South East LHIN an asset
Closing Statement
The South East LHIN invites applications from all qualified individuals. We thank all applicants for their interest; however only those selected for an interview will be contacted. The South East LHIN provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. Accommodation will be provided in accordance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act . The South East LHIN is an equal opportunity employer.