Clinic Clerical Assistant
Diabetes Management Centre – Mississauga Hospital*
February 11, 2020
February 18, 2020
- The location of any vacancy/position may be changed or reassigned as per operational needs
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the patient services department/clinic; and performs other duties consistent with the job classification as required.
JOB DUTIES & RESPONSIBILITIES:
Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
Explains hospital/department policy and procedures to patients, visitors and staff as necessary
Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
Takes, prioritizes and relays messages for staff and/or patients.
Excellent communication and organizational skills
Commitment to excellent customer service a must
Open, sort and distribute incoming mail and other materials.
Positive work and attendance performance essential
New referrals processing and information management
Receives and logs incoming referrals, reviews for completion, follows up as required.
Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
Enters patient information and appointments into required databases, updates with appointment and other medical information
Makes reminder phone calls for next day appointments
Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.
Explains visit preparations as required within scope of authority.
Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
Books interpreters for patients as needed.
Enters data including appointment requests, discharge documentation. nursing acuity/workload assessments as required.
Effective interpersonal skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff
Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.
Ensures efficient clerical administration and operation of the department within scope of authority
Prepares clinic lists, identifies orders needed as required.
Enters and maintains payroll records (include sick and vacation requests).
Creating and managing Physician booking, Allied Health grids (calendar management) as required.
Request/receives reports from external healthcare facilities as directed
Able to handle multiple tasks simultaneously
Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required.
Proficient computer and keyboarding skills combined with the knowledge of medical terminology and training in order entry
Experience in Office, Meditech and other electronic documentation systems essential
Completion of high school or recognized equivalent is required.
Completion of a Medical Terminology course is required.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website:
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.