Customer Service Representative
City of Brampton
Brampton, ON
Job Description

Under the direction of the Facility Clerk, Team Lead, Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.

Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
Handle feedback in a professional manner while providing exceptional customer service
Provide support to the Facility Clerk (facility dependent)
Balance and verify daily revenue and complete administrative paperwork and reports
Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
Maintain a safe and tidy work space
Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
Responsible to complete administrative duties in a timely manner; includes reports and documentation
Maintain an understanding of department programs and services
Assist with concessions operations when required (facility dependant)
Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
Attend meetings/training as required
Performs other duties as assigned

Selection Criteria:
Minimum 16 years of age, 18 years of age at Golf course
Intermediate computer skills (Word/Excel/Outlook)
Current Standard First Aid / CPR C / AED from an accredited organization
Submit or agree to a Vulnerable Sector Criminal Record Check
Exceptional customer service and communication skills
Golf course - Smart Serve certification and valid “G2” Ontario driver’s licence and ability to obtain City of Brampton Off Road Vehicle Operator’s Permit

Exciting things are happening at the City of Brampton. Watch our Join Our Team video to hear what our employees say about working here. For insight about Brampton’s future, take a peek at what renowned urban planner Larry Beasley has to say.

** Various tests and/or exams may be administered as part of the selection criteria.

Job status: Part time Job Type: Non-Union

Hourly Rate: $15.00

Applications must be received by November 1, 2019

Alternate formats will be provided upon request.

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.