At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
The Project: Mace is seeking an experienced Learning and Development Specialist to support a major technology-enabled transformation program for a confidential government organization.
This multi-year program will help a large public-sector organization modernise its technology, processes, operating model and workforce capability, with change spanning business functions, enterprise systems, operations, finance, customer channels, service providers and partners.
Working within an integrated transformation and change team, you will design, develop, deliver and improve role-based learning for impacted stakeholder groups, translating process, system, role and workforce changes into practical training materials, job aids, quick reference guides and adoption support.
This role suits a hands-on learning professional who can support the full learning lifecycle, from training needs analysis, content development and training delivery through to feedback, updates, reinforcement, go-live, hypercare, and sustainment.
The role may require working up to five days per week on site in a government organization office environment, engaging directly with client teams, users and formal governance structures.
Our Values:
Safety first – Going home safe and well
You will support a healthy, inclusive and psychologically safe learning environment for stakeholders navigating significant organizational and technology change.
You will help reduce change fatigue and learner anxiety by creating clear, accessible, practical and role-relevant learning materials.
You will support inclusive learning practices that consider different user groups, learning needs, confidence levels and working environments.
You will help identify where users may need additional support, reinforcement or refresher training to adopt new processes, systems and ways of working safely and effectively.
Client focus – Deliver on our promise
You will support the design, development, delivery and continuous improvement of learning across a complex technology transformation program.
You will contribute to training needs analysis by reviewing change impacts, process changes, role impacts, stakeholder feedback and readiness information.
You will help develop role-based learning pathways, training modules, facilitator guides, learner guides, job aids, quick reference guides, FAQs, walkthrough materials, knowledge articles and other enablement content.
You will support classroom, virtual, hybrid, train-the-trainer, drop-in, refresher and hypercare learning activities as required.
You will translate complex process, system and role changes into clear, practical learning materials that users can understand and apply in their day-to-day work.
You will work closely with the Training / Learning Senior Manager, Learning and Enablement Manager, change managers, communications specialists, business SMEs, process teams, technology partners and client stakeholders to ensure learning is aligned to program milestones and user needs.
You will support pilot training, learner feedback analysis, content updates and continuous improvement so that materials remain current, relevant and effective.
You will help track training completion, learner confidence, knowledge gaps, feedback themes and adoption risks, providing input into readiness and adoption reporting.
You will support go-live, hypercare and sustainment by updating learning materials, developing refresher content, supporting floor support activity and helping users embed new ways of working.
Integrity – Always do the right thing
You will ensure learning materials are accurate, current, practical and aligned to approved process, system and role design decisions.
You will raise risks early where training content, learner readiness, user confidence, material quality or delivery timelines may affect adoption.
You will ensure learner feedback, training issues and content gaps are captured clearly and escalated appropriately.
You will support evidence-based reporting by maintaining accurate inputs on training completion, learner confidence, feedback themes and material readiness.
You will handle program information, stakeholder feedback and training materials responsibly and in line with confidentiality expectations.
Create opportunity for our people to excel
You will help users build the confidence, knowledge and practical capability required to adopt new processes, systems and ways of working.
You will create reusable learning assets, templates, guides and job aids that support long-term capability after program transition.
You will support knowledge transfer to client teams so they can maintain, update and reuse training materials after implementation.
You will work collaboratively with change, communications, training, process, technology and client teams to deliver an integrated learning experience.
You will contribute to a supportive delivery environment where learning is practical, accessible and focused on successful adoption.
You’ll Need To Have:
Minimum 5 years of experience in learning and development, instructional design, systems training, transformation training, training delivery, or capability development.
Experience developing practical learning materials, including training decks, facilitator guides, learner guides, job aids, quick reference guides, FAQs, walkthroughs, knowledge articles, and refresher content.
Proven experience designing and developing eLearning and digital learning content, including interactive modules, simulations, knowledge checks, and role-based learning assets.
Proficiency in eLearning authoring tools such as Articulate 360, Storyline, Rise, Adobe Captivate, or equivalent, as well as learning management systems and collaboration platforms.
Ability to translate process, system, role, and workforce impacts into clear, role-based learning content and learning pathways.
Experience supporting training needs analysis, curriculum development, training delivery, post-training reinforcement, and classroom, virtual, hybrid, train-the-trainer, or hypercare learning sessions.
Strong stakeholder engagement and communication skills, with experience collaborating with SMEs, change teams, technology teams, business users, and client stakeholders in complex, multi-stakeholder environments.
Note: The estimated salary for this position is 100,000 - 130,000 CAD. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills and qualifications.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.
We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.
