Sales Associate
Smith & Nephew
Field, ON
Job Purpose

Reporting to the Regional Sales Manager, the Sales Associate is responsible for working in a team environment to achieve predetermined territory sales goals within the ASD Business Unit in the assigned territory. Ensures access to our technologies to patients through outstanding services to our customers.

Job Responsibilities

Selling and account support

Deliver the ASD sales targets in cooperation with the commercial sales team.
Attend surgeries to provide technical expertise and guidance to surgeons and operating room staff
Support and promote medical training labs, as well as travelling throughout the US to attend specialized labs
Engage in continuous education of S&N products and techniques
Ensures the implementation of promotional/sales programs in conjunction with marketing communication, education, clinical and training.
Builds strong and lasting relationships with key decision makers and those influential in the purchasing process to enhance the Smith & Nephew Brand and Image.
Coordinates and liaises with Sales Associates, Account Managers and other Smith & Nephew businesses regarding actions/activities within the assigned territory.
Comply with Country/district/territory guidelines to leverage resources and coordinate shared resources and services delivered within the district network.
Actively participates in, and supports the implementation of regional specific initiatives and strategic programs.
Assist with the execution of Medical Education programs as part of the overall Sales & Marketing Plans to support the education of HCPs.
Support Account Managers in implementation of tender management strategies for all ASD RFP’s, Quotations, Contracts and Enquiries in territory to ensure successful acquisition of new business opportunities and ongoing maintenance of existing customer relationships.
Attends and participates in key professional congresses and events as required.
Provides procedural implant support to the clinical team as required.
Ensures that consignment and all other stock levels are accounted for as required. This includes the active management of capital equipment and loaners in the assigned

Will be required to be “on-call” for Trauma cases which includes, evenings, and weekends. Schedule is determined by the RSM

Acquires and develops all necessary professional selling skills, in accordance with the company’s personal development program.
Train and educate relevant hospital staff on SN products, using SN resources in the most effective way.
Maintains and acquires new product, technology, market, sales tools and process knowledge.
Internal and Administrative

Reports all market, account, and competitive information and trends (e.g., key decision makers, procedure rate) in a complete and timely fashion to the corporation
Immediately and accurately reports all customer complaints and/or product related events.
Supports Account Managers and the Regional Sales Manager in sales forecasts by territory, product and therapy
Carries out all administrative duties and all necessary reports in a timely and diligent manner
Attends all required regional and national meetings


Degree in Engineering, Life Science, Biology or Business Administration.
Consistent experience managing a sales territory to meet and exceed sales targets.
Experience using CRM tools, account management methodologies and processes.
Proven ability to effectively operate and communicate in a matrix environment and working effectively with physician and administrative stakeholders and across organizational boundaries.
Highly motivated, “can do” attitude with strong influence management skills.
Proven record of good judgment. Demonstrated integrity and respect of peers
Committed to a safe and healthy work environment with a proactive and cooperative attitude
Knowledge, Expertise and Experience

Understanding of selling in the medical industry.
Good presentation and communication skills
Demonstrated excellence at interpersonal skills