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IT Technician Mentee

Ktunaxa Nation Council
Cranbrook, BC

Job details

Full-time

Skills

Customer service
IT
College diploma
Communication skills
Time management

Full job description

Cranbrook

Closes: 2026-06-08

Overview

The Ktunaxa Nation Council has an opportunity for IT Technician Mentee in Cranbrook, BC. This position serves as a pathway to a meaningful career in Information Technology, available to interested Ktunaxa or First Nations individuals. It ensures that the Nation’s information technology is secure, reliable and efficient, supporting communications, learning, and business initiatives. The Mentee will gain valuable work experience and knowledge and be supported in their professional growth, furthering their education and knowledge in the world of IT, advancing the Nation Vision of “a self-sufficient, self-governing Nation.”

This position will be increasingly responsible for the front-line support to staff while providing effective provisioning, installation and configuration, operation and maintenance of systems hardware, software and related infrastructure, applications and operating systems. The Mentee will be tasked with ensuring that the hardware, software, operating systems and related procedures adhere to organizational values, policy and procedures.

This is a full-time permanent position with full benefits. Salary Range: $46,097 - $54,221

Responsibilities

Operations and Support:

Provides technical support to end users, troubleshoots user issues, and/or guides them through specific tasks and actions.
Monitor, receive, and respond to help desk calls and messages in a timely manner.
Set up workstations with computers and necessary peripheral devices.
Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
Install and configure appropriate software and hardware according to specifications.
Provide orientation and guidance to users regarding the operation of new software and computer equipment.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
Identify computer equipment shortages.
Provide hardware and software support to users at multiple locations.
This position does require some travel as we provide limited support to our communities.

Maintenance:

OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization.

Qualifications

We recognize the value of diverse educational experiences including cultural, academic, work, and lived experience. We encourage those who closely match the qualifications listed below to apply.

College or Technical school diploma. (This is a mentorship position, meaning a Ktunaxa person who has the passion and interest in the work will be supported in accessing the academic requirements to succeed.)
2 - 3 years of information technology experience. Proven experience in information technology.
Customer service experience.
Background that includes working with a variety of computer systems and current processing environments, including solving problems quickly and cost-effectively.
Multitask in the system while patiently providing step-by-step instructions.
Effortlessly engage with employees, actively listen, analyze, and isolate tech issues.
Knowledge of data communications networks; excellent diagnostic and problem-solving skills.
Knowledge of internet security and data privacy principles.
Proven ability to multi-task and meet deadlines in an interruptive environment; time management.
The communication skills needed to translate complex technical information into terms that can be easily understood.
Deliver training to employees on the operations and functionality of various applications, printers, and systems.
Ongoing professional development will be required.

Employment Level

Full-time

Work Conditions

This is an in-person position working primarily from the Cranbrook office

Eligibility Statement

The Ktunaxa Nation Council is committed to providing and maintaining a safe and healthy work environment for all Employees and the People, Communities, and Bands that we serve.

Equity Statement

The KNC values diversity and inclusion in the workplace. All qualified applications will be considered, however, qualified persons of First Nations, Metis, and Inuit ancestry will be given preference. If you require accommodation to participate in the interview process, please let us know.

Only those applicants who meet the qualifications will be contacted for an interview.

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