Change Management Specialist
S M Software Solutions Inc.
Fredericton, NB

Organization: Service New Brunswick

Department of Health Innovation and eHealth Branch

Anticipated Assignment Start Date: November 19, 2018

Duration: The duration of the assignment is two (2) years with two (2) one-year optional renewal periods.

Work Location: 520 King Street, Fredericton, NB


The Department of Health, Innovation and eHealth branch (Branch), is staffed by roughly 30 professionals who are responsible for the ongoing business operations and evolution of the Department’s digital health solutions. The Branch provides support to Health Stakeholders utilizing eHealthNB digital solutions such as the Provincial Electronic Health Record, the Drug Information System, the New Brunswick Prescription Monitoring Program, the Diagnostic Imaging Repository and the Client and Provider Registries.

Over the past decade, the Province has made significant investments in eHealthNB solutions. These investments have resulted in the creation of a single, comprehensive and secure provincial patient health record. Being able to leverage the eHealthNB platform for future services is key to moving New Brunswick forward in the development of a secure digital health ecosystem and improving the delivery of health-care services within the province.

In 2017, the Department of Health completed a 5-year Community Health IT Strategy (Strategy). The Strategy laid out a vision for a Provincial community-based digital health system that:

  • could leverage the existing eHealthNB environment;
  • is integrated throughout the continuum of care supporting the seamless flow of information;
  • has a mobile and wireless capability to support point of care data collection;
  • enabled collaborative health team decision support, and that
  • provides community-based healthcare professionals with a comprehensive patient health record that includes clinical and diagnostic information such as laboratory results, pharmacy, hospital admission and assessment

The Strategy identified several priority community-based digital health initiatives for the Province. One such priority is a Community and Home Care Solution for the Extra-Mural Program (EMP).

The New Brunswick Extra-Mural Program (EMP) known by many as the “hospital without walls” provides home health services to New Brunswick residents of all ages in their homes and/or communities. The EMP team works with the client and their family to connect them with the community resources necessary to continue living at home, such as, assistive equipment (e.g. wheelchair, bath bench, etc.), long-term care and/or respite support.

On January 1, 2018, the Department of Health signed an agreement with Extra-Mural/Ambulance New Brunswick (EM/ANB) to provide Extra-Mural Program services for New Brunswick. EM/ANB is a Public Part 3 corporation governed by a Board of Directors which includes the Regional Health Authorities, Department of Health and Medavie Health Services New Brunswick (MHSNB). The administration and delivery of EMP services are provided by MHSNB through EM/ANB.

The successful implementation of the EMP solution and other community-based digital health initiatives will depend on effective engagement with stakeholders including healthcare providers, patients, and their families, Regional Health Authorities, Department of Health and EM/ANB.

The Innovation and eHealth Branch is seeking the services of a Change Management Specialist to play a key role in the implementation and adoption of the community-based digital health initiatives.

The Change Manager will be customer focused, proactive, self-motivated and able to motivate others to successfully navigate through change. This hands-on role will facilitate the transformation of the EMP solution and other community-based initiatives through active collaboration with all stakeholders.


Additional responsibilities of the Change Management Specialist include:

  • development and implementation of a Change Management Strategy and Communication Plan for managing and communicating the change throughout the life of the project;
  • development of a stakeholder assessment which identifies the individuals and groups affected by the change;
  • ensure the alignment of change management activities with participating stakeholders to smooth the adoption process and contribute to problem solving resulting in successful implementation;
  • ensure that customers and stakeholders are actively engaged in the change, consulted with and communicated to;
  • build consensus among customers and stakeholders on specific changes designed to better meet their needs;
  • be an active and visible coach to clinicians and stakeholders;
  • work with solution partners to remove barriers to change;
  • report to the Community eHealth Business Lead and Community eHealth Portfolio Manager on the status of the communication and change management


The following Change Management deliverables will be the responsibility of the candidate.


1. Change Management Strategy

The Change Management Strategy will document a structured approach to ensure that the changes are implemented smoothly and successfully to achieve lasting benefits. The strategy will consider how the change affects individuals, groups and the organization and a plan for how the change can be implemented and sustained.

2. Communication Plan

The Communication Plan will serve as a guide to the communication and sponsorship efforts throughout the duration of the project. It is a living and working document and is updated, as audience needs change. It explains how to convey the right message, from the right communicator to the right audience, through the right channel, at the right time. It addresses the six basic elements of communications: communicator, message, communication channel, feedback mechanism, receiver/audience, and time frame.

3. Stakeholder Engagement

The EMP Solution will have a significant impact on community-based providers, patients, and patient families. The development of a Stakeholder Engagement Framework will outline the models for engagement, key actions, approach to risk oversight. Guiding principals will be developed to guide the engagement approach.

4. Training Strategy

The Training Strategy will identify training needs, establish development gaps (present and future), set organizational training objectives and create a training action plan.

The successful candidate will be responsible for the evolution of the above deliverables throughout the solution acquisition, planning, design, development/configuration and implementation phases of the project.

Job Type: Contract

Salary: $65.00 to $75.00 /hour


  • Change Management: 8 years (Preferred)