Passport Clerk / Passport Printing Support / Support Clerk (Inventory)
Employment and Social Development Canada
Brampton, ON
Employment and Social Development Canada - Benefits Delivery Services Branch - CPP/OAS and Citizen Services Branch
Brampton (Ontario), Chatham (Ontario), Hamilton (Ontario), Kitchener (Ontario), London (Ontario), Mississauga (Ontario), North York (Ontario), Ottawa (Ontario), Scarborough (Ontario), St. Catharines (Ontario), Sudbury (Ontario), Thunder Bay (Ontario), Timmins (Ontario), Toronto (Ontario), Whitby (Ontario), Windsor (Ontario)
Specified Period, Indeterminate and Casual
$43,078 to $46,467
For further information on the organization, please visit Employment and Social Development Canada

Closing date: 31 March 2020 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada’s diversity, which includes the recruitment of Canadian Veterans and released Canadian Armed Forces personnel.

We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.

If you currently work for the Federal Public Service, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume.

— Personal Record Identifier (PRI)
— Name and location of the organization
— Status of employment (indeterminate or term)

It is to your advantage to review this advertisement thoroughly prior to submitting your application. Further details regarding the inventory can be found in the “Other information” section of this advertisement.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and asset qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. You must clearly identify WHEN AND WHERE the qualification was attained and substantiate HOW you meet the qualification by using concrete examples. Information you provide should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Work environment
As a Support Clerk, you will have the opportunity to provide clerical support for the delivery of Service Canada’s programs and services to clients. You will be responsible for various duties, which may vary based on the program area and location of the position. You will use your ability to validate and authenticate client information and supporting documentation for legibility, accuracy and completeness within prescribed procedures and requirements; you will identify missing or supporting documents from clients or departmental officers, or redirect such anomalies to the appropriate authority.

Other Duties may include:
Applying established procedures and guidelines related to the validation of information for both administration and program delivery.

Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and requirements.

Maintaining and updating databases and tracking systems: working files, statistical records, reports and correspondences.

Obtaining, inputting, maintaining and extracting data and documentation related to applications and claims.

Operating various types of office equipment (e.g., high-speed printers, photocopiers, scanners and computers).

As a Passport Clerk/Passport Printing Support, you will have the opportunity to provide a variety of passport production and support services for Passport Services.

Duties may include:
Verifying data received electronically to ensure accuracy and meeting quality standards for printing and performing final verification of printed passport documents.

Identifying and reporting errors for corrective action

Transmitting verified passport data files to printer for processing

Identifying errors related to printing and re-assigning Travel Documents for reprint

Providing general information to the public

Intent of the process
A pool of qualified candidates will be established for positions in the Ontario Region.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada, Ontario Region. It is essential that applicants specify which location/locations they are interested in. Applicants are encouraged to indicate ONLY the locations they are able to relocate or commute to from the locations listed below. (See “Other information” section regarding travel costs.)

Candidates who have been selected and accept a casual or term appointment will not be referred for subsequent casual or term opportunities until their current appointment ceases. They will, however, remain in the pool until it expires or until they receive and accept an indeterminate offer from that process.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

Note: Successful completion of a two-year diploma program or a degree from a recognized institution will be accepted as meeting the education requirements for this position.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at for further information.

Degree equivalency

Experience in performing clerical duties

Experience in using technology (e.g. email, Internet and word processing)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Experience in working in a high volume client service environment.

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential
Bilingual Imperative — CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Communication (oral)
Communication (written)
Demonstrating Integrity and Respect
Thinking Things Through
Verification and Accuracy
Working Effectively with Others
Showing Initiative and Being Action-Oriented
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)
Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work overtime as required

Willing and able to work shift work

Conditions of employment
Reliability Status security clearance - (for Support Clerk & Passport Clerk positions only)

Secret security clearance - (Passport Printing Support positions only)

Willing and able to travel for training purposes

Willing and able to lift 10-23 kg

Other information
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.



Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the “My Jobs" menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore, no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link “Update My Inventory Status” to reaffirm your interest.

If candidates are pulled from this inventory and are unsuccessful during the assessment phase, their application will not be given any further consideration for the duration of this inventory process.

At the time of application, you MUST provide concrete examples, in a paragraph or two, explaining WHEN, WHERE and HOW you obtained each EXPERIENCE criterion. Describe the examples in specific terms, providing sufficient details so that the screening board can clearly understand the circumstances. Content of your response must be supported by your resume. Lack of examples and details may result in your application being rejected as the screening board will have insufficient information to determine if the screening criteria are met. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

The organization will accept applications online only. To submit an application online, please click on the button “Apply online” below. Persons with disabilities preventing them from applying online are asked to contact toll-free number 1-800-645-5605.

The following are some of the benefits associated with applying online:
You can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
— You can modify your application/resume at any time BEFORE the closing date indicated on the job advertisement.
— You can verify the status of your application, at any time.
— You can be notified electronically of tests or interviews and results.

You must provide proof of your education during the assessment phase. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. Please do not submit any documents until they are requested.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: This website provides links to a number of Canadian organizations that provide equivalency assessments.
Failure to produce Canadian equivalency could result in being eliminated from the process.

Original diplomas, degrees or certified transcripts may be required and must be presented only upon request. Failure to produce required documents will result in your application not being considered.


Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.


PLEASE NOTE: Our intention is to communicate with applicants by email for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.


A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

Please note that top-down and/or random selection may be used during this process.

You may be assessed using one (1) or more of the following tools: written exams and/or situational tests.

Your application submission may be used to assess Written Communication.
Interviews will be conducted. Ability to lift 10-23 kg may be assessed.
Reference checks will be sought.


To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Testing/interviews will be conducted at locations of the employer’s choice and may require candidates to travel to the test/interview location.

** PLEASE NOTE: testing may be administered during the day, evenings and/or weekends. Assessment is planned to occur on an ongoing basis. Applicants should be available for assessment at any time. Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable).

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.