Department/Branch: Operations Department
Reporting to: Head and Manager of Operations Department
Employment Type: 6-month Contract/Full-time Permanent
Location: Scarborough Office
Responsibilities:
- Provide excellent service to SDB customers, addressing inquiries from customers over the phone or in person.
- Follow operational procedures to process inward and outward clearing items, including DEFTs and outward clearing cheques deposited through mobile and internet banking.
- Manage customer mail, including preparing SDB rent due letters, dormant account notices, statements, T5/NR4 forms, and handling returned mail.
- Act as a joint custodian for the cash vault, safe deposit vault, and ATM vault.
- Perform other duties as assigned by the Supervisor or designated staff.
Qualifications:
- Post-secondary education or equivalent.
- Minimum of 2 years of relevant experience.
- Proficiency in PC software, including MS Word and MS Excel.
- Fluent in spoken and written English; proficiency in Chinese is an asset.
- Ability to work independently and solve problems using knowledge and experience.
Job Types: Full-time, Permanent, Fixed term contract
Additional pay:
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- Day shift
- Monday to Friday
Education:
- Bachelor's Degree (preferred)
Experience:
- Operations in banking industry: 2 years (preferred)
Work Location: In person
