Bilingual Customer Service Agent -Moncton Area
Concentrix
Bathurst, NB

Bilingual (EN/FR) and English Roles Available

As an agent, you will respond to inbound calls for a leading Canadian credit card company. Your focus in this role is to provide an excellent customer service experience – there are no requirements to upsell or cross sell.

Position Responsibilities:

  • Provide general information and guidance to customers in regards to our products and services
  • Answer inquiries pertaining to credit card statements and transactions
  • Provide information on fees, charges, annual membership fees, credit limits, and payments
  • Perform balance transfers, cash advances, and credit limit increases
  • Access and navigate multiple information systems to answer inquiries and problem solve
  • Complete all required documentation and work alongside other departments to provide exceptional customer service

What we are looking for:

  • High school graduate or equivalent education
  • Basic computer proficiency
  • Shift flexibility
  • Ability to pass client background check requirements

What we offer: **

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Quarterly performance incentives
  • Paid training to set you up for success
  • Benefit package including health, dental, vision, life insurance and pension plan
  • Discounted Bus fees
  • Free Parking

if you have questions after applying feel free to contact us at Moncton.Recruiting@ concentrix.com

The Company: * For more information on Concentrix, follow us on Facebook/Twitter/Instagram (@concentrixcanada)or visit www.concentrix.com.*

  • We thank all applicants however, only those under consideration will be notified.
  • Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes.
  • Concentrix offers you the opportunity to gain valuable job experience and opportunities for development. That is why we had over 100 internal promotions last year and 95% of our management staff started in a role just like this.

Location: 720 Coverdale Rd. Riverview, NB E1B 3L8

Job Type: Full-time

Salary: $15.00 /hour