Great Plains Motorsports is looking for a client focused Parts / Service Advisor to join our team.
In this customer focused role, you will be responsible for:
- Meet and greet service customers promptly in a professional and courteous manner.
- Maintain CSI
- Inspect vehicle and refer to service history to accurately identify and verify customers service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect recreational vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer.
- Demonstrates behaviors consistent with the Companys Values in all interactions with customers, co-workers and vendors.
- Recommend and sell parts & accessories to customers
- Write parts work orders
- Liaise with technicians to ensure proper work flow
- Provide a complete and accurate written cost estimate for parts
- Keep parts department forms, menus and pricing guides up-to-date
ARE YOU:
- Outgoing to joyfully greet guests, visitors and callers in-person and over the phone.
- Software savvy with strong proficiency in PBS?
Expect more and shift to Olympic Auto Group
Job Type: Full-time
Work Location: In person
