Reporting directly to the National Inside Sales Manager, the Customer Service Representative will be responsible for managing day-to-day sales order input activities and providing support to the inside sales team.
This is a temporary position based onsite at our Mississauga, ON location, 5 days per week. There is a possibility for this role to become permanent.
Responsibilities:
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Process all sales orders through fax, email, and telephone, including order details such as price confirmation, availability, credits, and warranty claims.
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Verify customer and order information for accuracy, cross-checking it against previously obtained information as necessary.
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Contribute to the team by providing inside sales support, relaying pertinent information to the inside sales representative.
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File purchase orders daily to ensure compliance with company guidelines.
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Maintain operations by adhering to policies and procedures, and reporting necessary changes.
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Perform administrative and office duties, such as filing, updating customer information, and contributing to general office functions.
Skills:
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Proficient in order processing and database systems
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Strong attention to detail with a record of accuracy
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Excellent time management in fast-paced environments
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Able to handle a high volume of order entries
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Skilled at multitasking and managing multiple priorities
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Positive attitude and sense of humor
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Excellent communication skills in English, both written and verbal
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Friendly, with strong interpersonal skills and a professional phone manner
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Creative and logical problem solver
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Effective team player and highly organized
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Self-motivated, takes initiative, and works independently
